Senior SRE - Observability Engineer

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

We are seeking a Senior SRE - Observability Engineer to join our growing Observability Team. Observability services are a vital part of keeping Five9 customers happy by determining our infrastructure and applications are working as expected.

This individual will support our Observability platform (Metrics and Logs) as we continue to provide the best Observability services to Five9.

Key Responsibilities:

• Deploy, Upgrade, Maintain third party application stacks for metrics, logging and APM using standard SRE tools like Ansible / Terraform / ArgoCD
• Create new Ansible roles and playbooks to make SRE duties more efficient / automated
• Create new Terraform modules
• Advanced troubleshooting of performance issues related to Linux
• Containerize applications into docker images
• Create / maintain CI/CD pipeline for developer code in Gitlab
• Support developers with deploying and maintaining application servers
• Work with other teams to gather Observability requirements and implement strategy
• Provide technical leadership to Observability engineers to train them, guide them, support them to complete their tasks.
• Receive instructions from Manager / Staff Engineers and be able to achieve the work with minimum help.
• Be a part of on-call rotation to isolate and resolve incidents on Observability platform.

Requirements

• 5-8 years experience as an SRE or similar experience with public cloud operators specifically GCP and AWS
• 5-8 years experience with Kubernetes /Docker
• Intermediate to advanced experience with deploying applications with Helm charts
• Advanced experience with Kafka in terms of deployment, management and how to use it in a complex Observability stack
• Advanced knowledge of Linux administration (CentOS / Ubuntu)
• Advanced scripting abilities ( Bash / Python)
• Intermediate to advance experience with Hypervisor technologies ( VMware / KVM)
• Intermediate knowledge of networking concepts to be able to troubleshoot advance architectures that involves complex networks.
• Intermediate to advanced experience with Terraform to the point of writing new Terraform modules from scratch
• Intermediate to advanced experience with Ansible to the point of writing new Ansible roles and playbooks from scratch
• Expert knowledge with Observability tools such as Grafana/Prometheus for metrics, Elastic/Grafana Loki/ Splunk for logging, Grafana Tempo for tracing, New Relic/AppDynamics for APM

This role is fully remote for candidates who reside at least 50 miles away from our San Francisco or San Ramon office locations. For candidates who reside within 50 miles of our San Francisco or San Ramon locations, this role will be Hybrid. 

#LI-REMOTE #LI-VC1

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the r