Associate Analyst, People Shared Services

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Associate Analyst People Shared Services will be responsible for supporting a People Services Specialized Services team for the Americas servicing approximately 10,000 employees.

The People Shared Services Associate Analyst will be responsible for working closely with employees and managers to resolve a broad range of HR queries while partnering closely with our Centers of Excellence teams, fostering a culture of continuous improvement and ensuring an excellent employee experience. This role will partner with a team guaranteeing an efficient and consistent approach to the execution of our People Shared Service operational goals.

This role reports to the Manager, People Shared Services.

Key areas of responsibility:

• Work to analyze and resolve employee and manager inquires covering HR topics regarding (but not limited to) Benefits, Payroll, Compensation, Talent Management and other basic topics     
• Make appropriate adjustments and communicate progress and outcomes to requestors in a timely and efficient manner, utilizing strong customer service skills
• Employs internal tools such as the case management system (ServiceNow), HRIS (Workday) and vendor tools effectively to research and assess next steps and accurate resolutions
• Supports cyclical HR events that may impact employee’s benefits elections and/or payroll statements 
• Establish and maintain collaborative and respectful partnerships with our COE’s in HR, Payroll, Benefits, Compensation, and others to further our continuous effort to improve operations, streamline work processes, and work cooperatively and jointly to provide a high-quality employee experience
• Be flexible and able to handle unexpected transactions and service requests
• Maintain discretion and adhere to strict confidentiality standards

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays, Wednesdays and every other Thursday with a general guidepost of being in the office 50% of the time based on business needs.

Qualifications

Basic Qualifications:
• Minimum of 6 months of work experience or a Bachelor's Degree
• Strong Microsoft Office Suite Skills (Word, Excel)

Preferred Qualifications:

Experience using a HR Case Management system (like ServiceNow)

Experience using enterprise-scale HRIS tools (like Workday, Smart Recruiter, ADP etc.)

2+ years of work experience and a bachelor’s degree

Experience managing a variety of HR related inquiries/requests in a Shared Services environment

Experience managing a variety of HR related inquiries in a fast paced/high volume environment with a focus on QA and meeting established KPIs/SLAs

Collaborative style and a good team player with a strong customer centered mind-set that focusses on employee experience and continuous improvement for all processes

Proven track record of working with and maintaining strong relationships with internal partners and COEs

Strong written and verbal communications skills that can help deliver impactful and easily understandable resolutions to employees around complex HR issues in common/natural language

Proficient in Microsoft Office products

Able to work a Monday – Friday full-time schedule

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be perfo