Client Requirements Analyst
CACI International IncAbout the role
The Opportunity:
Join our team as a Client Requirements Analyst where you will play a crucial role in facilitating the collection and definition of client requirements. You will provide expert advice, recommend best practices, and perform analyses to identify process improvements. This position offers a unique opportunity to work closely with clients, understand their needs, and develop innovative solutions. If you have a passion for problem-solving and a deep understanding of Commercial Off-the-shelf (COTS) applications like SAP, Oracle, and Momentum, we encourage you to apply.
Responsibilities:
Facilitate the process of collecting and defining client requirements.
Provide advice and recommendations on process best practices.
Perform analysis on business or systems processes to identify and implement improvements.
Collaborate with clients to understand and define their needs, and develop and recommend solutions.
Interact and communicate effectively with end-users, management, vendors, and IT personnel.
Produce functional design specifications based on user requirements.
Maintain a deep knowledge of COTS applications (e.g., SAP, Oracle, Momentum).
Configure and design functional solutions (e.g., reports, interfaces, workflows, extensions) for specific applications and third-party systems.
Respond to system issues and perform first-level corrective maintenance.
Enter and maintain issues via a problem tracking tool.
Follow and uphold current Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs).
Respond to complicated user questions and escalate complex issues within the team.
Monitor the health and status of current systems and prepare routine metrics and system availability reports.
Assist in orienting, training, assigning, and checking the work of lower-level employees.
Provide advice, guidance, and direction to other technical help desk technicians.
Interact with the Government regarding Systems Engineering technical considerations and resolve associated problems, issues, or conflicts.
Serve as the first line of communication to the customer CSC team, ensuring timely and concise operational awareness.
Troubleshoot data flow, network, software, and hardware issues.
Provide customer follow-up to ensure questions are answered and collect feedback for continuous improvement.
Qualifications:
Required:
An active NSA TS/SCI with Poly.
Two (2) years of demonstrated hands-on experience with AEA or Intelligence Community (IC) tools and capabilities.
High school diploma or equivalent.
Desired:
Bachelor’s degree from an accredited university.
Understanding of product workflows in an operational setting.
Operational experience as an analyst.
Join us in making a significant impact on our clients' success. Apply now to be a part of our innovative and collaborative team!
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitl
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