RN Hospice Intake and Triage

Shift and Status

RN Hospice/Palliative Intake & Triage

Hybrid, Full time, 8:00 a.m. to 8:30 p.m., every other weekend.

About the unit

Corewell Health Hospice specializes in providing end of life care and symptom management to individuals with a life expectancy of six month or less, serving individuals in their home, nursing facilities, and in the hospital. Team members enjoy how rewarding their job is, feel a strong sense of satisfaction while appreciating the interdisciplinary team approach to caring for patients and their families.  They also experience healthier work-life balance with the flexibility that comes with hospice care for patients in their homes.

About Hospice  

In collaboration with the entire interdisciplinary team, assess, plan, implement, coordinate, monitor and evaluate the strategies and services required to meet a patient/family's end-of-life care needs. An outcome-based plan of care is created and continually adjusted through utilization of the nursing process, relationship centered care principles and holistic philosophy assuring the changing needs of the patient/family are met while facilitating a symptom-free, peaceful, sacred death.

Job Summary

Delivers nursing services per Hospice and Palliative care standards including providing world-class customer service to patients, providers, service lines, outpatient and inpatient departments and other health systems.

Essential Functions

• Manages and documents calls in a timely, efficient manner consistent with Hospice and Palliative Care standards. Contributes to meeting service level commitments by handling calls in a manner that supports overall department goals. Documents the patient history, diagnosis, medications and plan of care in electronic health record and completes any additional documentation as appropriate.
• Obtains pertinent information in order to make the best decisions in referring to appropriate level of care and patient placement. Communicates with physicians/nurses/other staff and provider office staff as necessary. Connects customers to the appropriate person(s)/resources.
• Collaborates with physicians, nurses, care managers, midlevel providers and outpatient and inpatient leadership teams to facilitate provision of care to patients and others with symptoms, referrals or other clinical questions. Collaborates with physician for certification of eligibility.
• Actively participates and contributes to a culture of quality, safety and collaboration that embodies and represents Corewell Health core values of Excellence, Accountability, Compassion, Integrity, Respect, and Teamwork.
• Actively participates in process improvement initiatives. Uses safety behaviors to maintain a safe and high reliability workplace.
• Exhibits “Patients and Families First’ attitude. Responds with compassion, flexibility and urgency to each patient need. Provides the care that patients want, when they want it.
• Formulates decisions and actions based on ethical principles, using the ANA Code of Ethics for Nurses to guide practice. Educates potential patient/families in the Hospice at Home approach to end-of-life care.
• Identifies the patient and families most immediate needs.

Qualifications

Required

• Associate degree in nursing
• Bachelor’s degree must be obtained within 7 years
• Successful completion of a competency-based Orientation
• Michigan Registered Nurse (RN) license upon hire
• BLS – AHA or ARC within 90 days

Preferred

• 2 years of relevant experience

About Corewell Health 

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. 

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional iden