Jobs and Careers
CA
Sr. People Operations Manager
CareMessageUKRemotefull_timeVerifiedPosted 30 Sept 2025
About the role
Join us to Improve Health Equity for 5 Million People!
CareMessage is the technology non-profit building the largest patient engagement platform for low-income populations in the United States. Powered by the Health Equity Engine™, the platform enables organizations to combine messaging, data, and interoperability to increase access to care, improve clinical outcomes, and address social drivers of health.
With 20 million patients reached since 2013, CareMessage is the only patient engagement solution proven to improve health equity at scale. The team, many with lived experiences in these communities, leverages a nonprofit model to reinvest revenue into impact. CareMessage is the partner of choice for organizations committed to advancing health equity.
CareMessage is seeking a Senior People Operations Manager to join our People Operations team. Reporting directly to the Director of People, this role drives operational excellence across the employee lifecycle, balancing daily operations with forward-thinking process improvement and innovation. You will advise managers, shape equitable policies, and ensure consistency while creating an exceptional experience for every team member. This is a role for someone who can think strategically and act operationally, maintaining the integrity of daily HR processes while designing and implementing improvements that lay the foundation for the organization’s long-term success. You will have a profound impact on CareMessage’s culture, supporting managers and team members in ways that advance our organizational mission. This is a truly unique experience to drive innovation while impacting and supporting daily operations.
Who We're Looking For
We are seeking a mission-driven, strategic, and empathetic leader who thrives at the intersection of operations and transformation. The ideal candidate balances operational rigor with creative problem-solving and innovation, can inspire and influence others while building trust with colleagues at all levels, and thinks strategically with a long-term perspective while maintaining focus on daily execution. They understand the responsibility, impact, and privilege of the People Operations function, are energized by building systems and processes that scale and improve the employee experience, and bring lived experience managing teams, advising managers, and navigating complex HR situations. They hold diversity, equity, inclusion, accessibility, and belonging (DEIAB) as guiding principles in all decisions.
CareMessage is the technology non-profit building the largest patient engagement platform for low-income populations in the United States. Powered by the Health Equity Engine™, the platform enables organizations to combine messaging, data, and interoperability to increase access to care, improve clinical outcomes, and address social drivers of health.
With 20 million patients reached since 2013, CareMessage is the only patient engagement solution proven to improve health equity at scale. The team, many with lived experiences in these communities, leverages a nonprofit model to reinvest revenue into impact. CareMessage is the partner of choice for organizations committed to advancing health equity.
CareMessage is seeking a Senior People Operations Manager to join our People Operations team. Reporting directly to the Director of People, this role drives operational excellence across the employee lifecycle, balancing daily operations with forward-thinking process improvement and innovation. You will advise managers, shape equitable policies, and ensure consistency while creating an exceptional experience for every team member. This is a role for someone who can think strategically and act operationally, maintaining the integrity of daily HR processes while designing and implementing improvements that lay the foundation for the organization’s long-term success. You will have a profound impact on CareMessage’s culture, supporting managers and team members in ways that advance our organizational mission. This is a truly unique experience to drive innovation while impacting and supporting daily operations.
Who We're Looking For
We are seeking a mission-driven, strategic, and empathetic leader who thrives at the intersection of operations and transformation. The ideal candidate balances operational rigor with creative problem-solving and innovation, can inspire and influence others while building trust with colleagues at all levels, and thinks strategically with a long-term perspective while maintaining focus on daily execution. They understand the responsibility, impact, and privilege of the People Operations function, are energized by building systems and processes that scale and improve the employee experience, and bring lived experience managing teams, advising managers, and navigating complex HR situations. They hold diversity, equity, inclusion, accessibility, and belonging (DEIAB) as guiding principles in all decisions.
Core Responsibilities
- Human Resources Administration and Employee Experience (35%)
- Serve as a trusted advisor for complex employee questions about policies, benefits, payroll, and procedures
- Lead onboarding and offboarding, ensuring consistent, equitable, and positive experiences
- Partner with Finance and IT to ensure smooth provisioning and de-provisioning
- Conduct exit interviews, synthesize feedback, and recommend improvements
- Draft and update policies aligned with organizational goals, compliance, and DEIAB practices
- Recommend and implement solutions that improve processes and reduce pain points
- HR Systems, Data, and Compliance (25%)
- Ensure integrity and accuracy of HR systems (e.g., Sequoia One OS, Lattice, Lever)
- Develop and maintain reporting dashboards supporting KPIs such as headcount, turnover, engagement, and training completion
- Identify trends in data to guide leadership decisions
- Track compliance deadlines, manage documentation, and advise leaders on risk areas
- Partner with the Director of People to evaluate and improve systems and processes
- Payroll, Benefits, and Total Rewards (15%)
- Partner with PEO on payroll and benefits administration, including escalations and audits
- Provide guidance to employees on benefits and leave policies, escalating sensitive issues
- Lead annual open enrollment logistics, including communications and Q&A sessions
- Support compensation structures and total rewards planning
- Employee Engagement, Performance, and Culture (15%)
- Lead logistics and communications for performance management cycles
- Partner with managers to develop actionable, equitable feedback aligned with SMARTIE goals
- Support career development, ensuring equity and access to growth opportunities
- Coordinate professional development programs and track impact
- Partner on engagement and DEIAB initiatives
- Manage recognition and culture programs, recommending initiatives to enhance belonging and connection
- Organizational Activities (5%)
- Participate in team events, offsites, training, and culture-building activities
- Engage in ad hoc working
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