Director of Revenue Operations

Position Title: Director of Revenue Operations

Reports to: Chief Financial Officer

Office Location: Louisville, CO

Work Arrangement: Hybrid (Tues/Wed/Thurs in-office)

ABOUT DUDA

Duda is a leading white-label web building platform that helps digital agencies, SaaS providers, and web professionals deliver web design services to SMBs, enabling them to quickly create beautiful, customizable websites. We’re headquartered in Louisville, Colorado (Denver metro), with teams in California; UK; Israel; Canada; and Brazil. Our platform powers over a million websites for tens of thousands of clients and their end customers.

From its industry-leading AI Assistant to advanced API-driven automation workflows, Duda offers web professionals a comprehensive suite of tools to build pixel-perfect, feature-rich websites efficiently and at scale–all on a flexible platform that can be fully customized to match their go-to-market strategy and ideal customer experience. As the top platform for Core Web Vitals, a critical metric for SEO performance, Duda makes it easy for web professionals to deliver a superior digital presence and outstanding performance to their customers under their own brand. More than 20,000 organizations have trusted Duda to build 1 million active websites and counting.

At our core, we embrace a collaborative and innovative culture that empowers teamwork, creativity, and ongoing learning. In Colorado, we provide a flexible hybrid work environment and are proud to have received multiple “Best Places to Work” awards.

POSITION OVERVIEW

Duda’s Director of Revenue Operations will play a proactive role in accelerating the growth of the Commercial Teams and act as a trusted advisor and business partner to Sales, Marketing, and Operations Leadership. This strategic role reports into our CFO/COO and holds responsibility for enhancing and maintaining the infrastructure, processes, and analytics within our sales tech stack. By doing so, you will empower our Business Development, Sales, and Account Management Teams to achieve predictable and rapid revenue growth.

You will build and continuously optimize scalable processes and structures that align key stakeholders across the revenue cycle to drive operational efficiency. Your primary focus will be supporting our sales assisted process end-to-end while also collaborating closely with Marketing Operations to optimize full-funnel lifecycle management. In essence, you will bring a data-driven strategy to maximize the productivity and impact of Duda’s global revenue teams.

Remarkable emotional intelligence, persuasive storytelling, relational competence, and the ability to build trust and influence senior stakeholders are critical. You will be expected to champion change and ensure alignment across the entire revenue lifecycle.

WHAT YOU'LL DO

• Support and optimize all aspects of commercial processes to build a scalable, repeatable, and data-driven sales engine.
• Develop and refine infrastructure and workflows within Salesforce as well as across other key tools in the tech stack inclding Apollo, Gong, Leandata, LinkedIn, Vidyard, and PandaDoc.
• Build and lead Duda’s Revenue Operations team and external consultants to execute on revenue growth initiatives. Drive strategic priorities around funnel management, forecasting, and reporting to facilitate predictable revenue generation.
• Lead the development and continuous improvement of commercial KPIs and reporting to ensure alignment of strategic efforts across Sales, Marketing, and Account Management. 
• Build accurate forecasts and operations models to support various revenue planning initiatives. 
• Analyze critical data points to provide insights for sales targets, quota setting, incentives, segmentation, and commission structures.
• Champion data governance by leading efforts to audit and maintain Salesforce data integrity, ensuring consistent, and reliable insights. Design dashboards and reports that visualize the entire customer journey, spanning pre- and post-sales activities.
• Act as a strategic advisor in cross-functional discussions, clearly articulating the “why” behind data and driving consensus among executive leaders.

EDUCATION AND EXPERIENCE

• 8+ years of progressive experience in revenue and/or sales operations, including leadership and management responsibilities. Proven expertise in building high-performing SaaS revenue