Line Service Technician

Company Overview
 Metrea is a defense company dedicated to translating commercial innovation into solutions for the hardest problems in national security. With deep mission expertise, Metrea focuses on delivering effects as-a-service across a spectrum of domains including Air & Space, Electromagnetic & Cyber, and Synthetic. Metrea Management provides central services to eleven (11) global capability units via Operations, Solutions, Strategy, Legal, and Finance teams 

Capability Unit 

Metrea Executive Aviation (MXA) has established itself as a versatile force in the business aviation industry, offering an array of specialized services. It operates four business units across the spectrum of business aviation. Providing Part 135 Charter, Aircraft Management, Part 145 Repair Services, and Fixed Based Operations (FBO). Operating as a subsidiary of Metrea, a defense company with a mission to harness commercial innovation for national security challenges. This multi-faceted approach allows MXA to deliver value-enhancing core services while simultaneously evolving to augment enterprise capabilities, fully aligned with Metrea's strategic vision of delivering effects-as-a-service across multiple domains.

Position Summary 

This role entails serving as a Line Service Technician at Fixed Base Operations (FBO) front desk and lobby.  Your primary responsibility is fueling, towing and the service of general aviation, military, business and commercial aircraft, with a high priority for safety and strong customer service skills in a fast-paced environment. This position is responsible for ensuring total customer support throughout the organization. This dynamic position requires an outgoing and proactive approach to engaging customers, ensuring their complete satisfaction. Ideal candidates will exhibit a position attitude, exceptional people skills, and an energetic demeanor.  If you possess a genuine commitment to customers service excellence, this role offers an opportunity to make a significant impact within our team. 

Role and Responsibilities 

• Marshal aircraft
• Create and maintain a welcoming and customer service-oriented environment
• Present professional image of self and company
• Develop and maintain excellent relationships with new and existing clients and crew members to maximize client satisfaction with the goal of capturing repeat business
• Up sell company’s additional services (MRO, catering, etc.)
• Process customer purchase and fuel transactions daily
• Responsible for oversight trip details including but not limited to passenger catering, transportation, lodging and other needs
• Manage communication lines, multiple phone systems and a two-way radio.
• Fuel and move aircraft (after proper training) 
• Provide amenities for customers (coffee, ice, newspaper, etc.) 
• Organize and clean for facility as necessary on a daily basis
• Provide ground support equipment
• Assist with baggage and escort passengers to other facilities
• Maintain facility and equipment
• Complete the Safety-First training - N.A.T.A. (National Air and Transportation Association).

Skills and Experience 

• Must possess a positive attitude and willingness to achieve complete customer satisfaction
• Ability to maintain effective working relationships with all levels of management
• Basic math skills, fuel calculations & quantity conversions
• Must be a team player
• Commitment to company values
• Customer service oriented
• Education: High School Diploma or GED 
• Computer Skills: Basic Computer Proficiency 
• Experience: 1 of general aviation background
• Current, Valid Driver’s License
• NATA Safety Certification within 90 days

Our Culture 

Metrea’s single core value “rooted in humility” is supported by four key attributes; entrepreneurial, systematic, discerning & over-deliver which combined; form our Teammate Firmware, our culture. These attributes are explored dur