Senior Software Engineer, AI, Actimize(AI Engineer)

<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p><strong>So, what’s the role all about?</strong></p> <p>The <strong>AI Automation Expert – Professional Services</strong> is responsible for designing, building, and scaling AI‑driven automations that improve efficiency, quality, and cost‑to‑serve across Actimize Professional Services. This role focuses on integrating enterprise systems, understanding professional services delivery processes end‑to‑end, and implementing AI solutions that deliver measurable business value.</p> <p>The role works closely with PS leadership, AI Champions, and enterprise AI governance teams to execute approved automation initiatives aligned to defined ROI and cost optimization priorities.</p> <p><strong>How will you make an impact?&nbsp;</strong>&nbsp;</p> <p><strong>AI Automation Design &amp; Engineering</strong></p> <ul> <li>Design and implement AI‑powered automations using generative AI, agent‑based frameworks, and workflow orchestration technologies.</li> <li>Build and maintain secure integrations (APIs, MCP‑style connectors) across PS systems such as CRM, project management, delivery tooling, ticketing, and document repositories.</li> <li>Develop reusable automation components, agents, and frameworks that scale across PS engagements and regions.</li> <li>Ensure solutions are production‑ready, secure, compliant, and aligned to enterprise AI standards.</li> </ul> <p><strong>Professional Services Process Enablement</strong></p> <ul> <li>Develop deep understanding of Actimize Professional Services delivery models, implementation methodologies, and governance processes.</li> <li>Identify high‑impact opportunities to reduce manual effort, cycle time, and delivery risk through AI automation.</li> <li>Collaborate with PS stakeholders (Delivery Leads, Program Managers, Architects, Managed Services teams) to validate automation fit within existing processes.</li> <li>Embed AI solutions into standard PS workflows rather than creating parallel processes.</li> </ul> <p><strong>ROI &amp; Value Realization</strong></p> <ul> <li>Execute AI automation initiatives based on cost optimization, ROI targets, and prioritization direction provided by AI Champions and leadership.</li> <li>Define success metrics for automations (e.g., effort reduction, time savings, quality improvements).</li> <li>Track and