THIS IS A NON-CIVIL SERVICE POSITION

CITY OF BALTIMORE, DEPARTMENT OF CONSUMER PROTECTION AND BUSINESS LICENSING

Deputy Director of Consumer Protection and Business Licensing - Operations Manager I

Salary Range: $99,053 - $163,237, ANNUALLY

Starting Pay Range: $99,053 - $131,145, ANNUALLY

GET TO KNOW US

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits.

JOB SUMMARY

The Deputy Director of Consumer Protection and Business Licensing for the City of Baltimore is a visible and key member of the Leadership Team. The Deputy Director provides oversight and implementation of all strategies, systems, and policies for the department. This role provides support to the Director of Consumer Protection and Business Licensing. This position will directly supervise professional and technical support workers.

Employees in this class work a conventional work week, subject to evening or weekend hours as required. Work is performed in an office where there are few uncomfortable or hazardous working conditions.

Work requires minimal physical exertion.

ESSENTIAL FUNCTIONS

(The following examples illustrate the work performed in the positions in the class. Positions may require some or all of these examples depending on the organization of work within the agency. This list is not

inclusive. A position may require related duties not listed, if necessary, to accomplish the work of the agency.)

Legislative

• Supports the Director in implementing the legislation establishing the Department of Consumer Protection and Business Licensing, including organizational development, regulatory coordination, enforcement integration, operational restructuring, and interagency collaboration.
• Oversees the development and implementation of administrative policies, enforcement protocols, regulatory guidance documents, subpoenas, legal reviews, administrative enforcement actions, hearings, compliance matters, and regulatory interpretation.
• Ensures operational consistency and compliance with applicable laws and regulations.
• Assists in the development of legislative recommendations, regulatory updates, and policy initiatives related to consumer protection, licensing, enforcement, and business regulation.

Operations

• Manage the investigation and resolution of complaints about unfair, abusive, or deceptive business practices, including enforcement against businesses operating without a business license and improper licensing.
• Manages the business licensing application and renewal process and the revocation or suspension of licenses of businesses violating relevant local laws.
• Leads board relations, including administering board meetings, hearings, and legislative mandates.
• Provides administrative oversight and accountability for the fiscal, budget, personnel, and other administrative functions and programmatic operations of the Department.

Performance and Project Management

• Oversees the development and implementation of enterprise performance management systems, operational dashboards, key performance indicators (KPIs), and data analytics tools to monitor licensing, enforcement, customer service, and regulatory outcomes.
• Leads operational modernization and technology initiatives, including implementation of licensing, permitting, case management, inspection, and customer relationship management systems.
• Oversees data governance, reporting, records management, and performance analysis to support tr