Senior Manager, Engineering - Claims (REMOTE)

Position Description 
Our Senior Manager, Engineering (Claims) is an engineering leader who works with the engineering staff to innovate and build new engineering solutions, improve and enhance existing solutions as well as leverage engineering solutions to solve critical operational problems. A Senior Manager will lead strategy and execution of a technical roadmap that will increase the velocity of delivering products and unlock new engineering capabilities. The ideal candidate has deep technical expertise to improve application performance, capacity benchmarking, improve availability and reliability, design and evolve cloud infrastructure and architecture.

Position Responsibilities 
As a Senior Manager, you will: 
•    Work with your Director to address project dependencies, negotiate and estimate incremental delivery dates for milestones with the stakeholder community, and deliver projects on time 
•    Identify and raise appropriate project risks, in addition to presenting detailed and implementable solutions or alternatives 
•    Understand how requirements and design choices may impact systems across multiple areas 
•    Report on your team’s progress for project and other key metrics, in addition to presenting detailed and implementable ideas for areas to further improve or influence product or project delivery
•    Initiate and support performance evaluation of team members 
•    Cultivate a culture that motivates all levels of performers to higher levels of achievement
•    Build and maintain relationships with your team members to support an environment of trust 
•    Influence those you motivate and coach to be receptive to feedback by cultivating a culture that acknowledges and expects individuals to grow and be accountable as a result of the experience gained (growth mindset) 
•    Identify where technical or analytical skill gaps put future team deliverables at risk and craft a plan to remediate, consistently challenge team members to share knowledge and learn new technologies 
•    Proficiently execute difficult conversations on development and performance 
•    Craft and deliver strategic and well-structured persuasive arguments to drive projects that drive process improvement, enhance cost leadership, and/or customer experience
•    Manage up to leadership as well as give feedback when appropriate 
•    Administer coaching plan(s) and Performance Improvement Plan(s) 
•    Craft fully compliant quality documentation 
•    Compliant negotiation and execution of warning administration and/or involuntary termination 
•    Develop the team budget and be accountable for reporting on results achieved at regular intervals 
•    Significantly contribute to the team planning process to include surfacing associate level proposals 

Qualifications 
•    Basic UI/UX and prototype design knowledge and experience
•    Proven experience in digital experimentation and using web analytics data to optimize the online customer experience
•    Knowledge of DTM tagging, including implementation solution design and processing rule set
•    Hands-on experience with Metadata management tools (Microsoft Purview, Collibra, Alation, Informatica, etc.)
•    Knowledge of cloud computing technologies and concepts (SaaS, PaaS, IaaS, etc.)
•    Working knowledge of object-oriented development, Gang of Four (GOF) Design Patterns, Microservices, Dependency Injection with IOC containers, and both frontend and backend unit testing
•    Proven ability to concentrate and demonstrate a capacity for learning technical concepts and adapting to new technologies quickly
•    Strong Cloud (AWS, GCP, Azure, etc.) platform knowledge
•    In-depth knowledge of MS Office tools such as PowerPoint, Outlook, Word, and WebEx for effective communication
•    Proficiency in Project Management and work item management tools such as Azure DevOps and Portfolio
•    Proficiency in Program Management tools such as MS Project, Visio, and Excel
•    Strong foundation in algorithms, data structures, and core computer science concepts
•    Experience in existing Operational Portals such as Azure Portal
•    Fluency with .NET, HTML-5, JavaScript/TypeScript, XML, JSON, RESTful Web Services, and Event Driven Architectures
•    Fluency with at least one modern language such as Python, Java, Go and experience with open-source software is a big plus
•    Experience with application monitoring tools and performance assessments 
•    Experience in PowerShell Scripting
•    Constructing, interpreting, and applying metrics to your work and decision making, able to use those metrics to identify correlation between drivers and results, and using that information to drive prioritization and action 

Experience 
•    6+ years coding experience
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