Retail Operations Representative

Join our Retail Operations Team as a Retail Operations Representative and start empowering your possible!

As a leader in the industry, Suffolk Credit Union offers superior value, unique products and personal service so our members have access to the best banking solutions around. And, just as we value our members, we value our employees!

The Retail Operations Representative is responsible for assisting the card administrator with daily functions included but not limited to contacting members to identify debit card transactions, process ACH and Share Draft files, and process incoming and outgoing wires. This role will also cross train on all other areas of Retail Operations to ensure coverage in all areas included but not limited to IRAs, Shared Branching, A2A, Alacrity, Prize Out, and Zelle.

Responsibilities:

• Contact members regarding debit card authorizations on their accounts -Enfact alerts
• Review daily Client Central Reports
• Issue temporary credit on debit cards
• Process claims and disputes in Client Central
• Daily reconciliation of SPC GL
• Daily reconciliation of Fiserv Pin adjustment
• GL Review monthly card issue
• Order cards as requested from hosting site and help desk
• Process ACH Files
• Process ACH reclamations
• Process ACH and Checking disputes
• Process manual payroll
• Process Allocations
• Process Check Adjustments
• Process ACH and Check Stop Payments
• Process Daily Share Draft file
• Process incoming and outgoing wires
• Back up to Credit Card Administrator
• Scan documents
• Review check orders for accuracy
• Support credit union staff by responding to inquiries and correcting errors
• Backs up other department staff members
• Achieves a minimum of "Satisfactory" rating on internal audits and examinations
• Accomplishes the credit union's mission by completing relevant duties as needed when requested by management or other staff members
• And all other duties as assigned

Essential Qualifications:

Qualified candidates will have a high school diploma or equivalent certification and three (3) to five (5) years of banking/teller experience required.

• Knowledge of credit union products, services, policies, regulations and procedures
• Knowledge of Compliance
• Demonstrated computer and software skills
• Skill with independent problem-solving
• Ability to handle multiple deadlines
• Ability to multi-task
• Ability to express oneself clearly and articulately both orally and in writing
• Ability to exercise tact and responsibility with handling confidential information
• Ability to work with direct supervision of daily activities

Working Conditions:

• Must be able to function in a normal office environment with frequent interruptions by other employees
• Must be able to sit frequently and use repetitive hand motions for typing
• Must be able to communicate through speaking and hearing, and use visual acuity for reporting and presenting financial information to other employees and/or vendors and other third party members
• Work hours may be outside for the normal work day

Apply today and discover a rewarding career! We offer competitive salaries, great benefits, and most importantly the opportunity to make a difference.

Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

The compensation range provided is in compliance with state specific laws. Factors that may be used to d