Treasury Operations Specialist I

At INTRUST Bank, 10 character qualities are at the foundation of all we do. They include respect, positivity, compassion, humility, and initiative. They guide our interactions with customers and each other, are why we give back to communities, and inform how we shape our goals as a company. These character qualities are our tradition, and we bring them to life each day.

Your career is important to you, which makes it important to us. At INTRUST you’ll find a welcoming, encouraging atmosphere where your talents can thrive. You will be supported in your career, you can lead no matter what your title, and you can see a path for future growth. If you’d like to find a place of work where you’re appreciated, can find balance, and have a sense of belonging, then we encourage you to apply for this role.

A modern benefits approach:  To support our employees and their families, INTRUST offers a comprehensive, market-competitive benefits package that prioritizes your total well-being.

• Competitive pay
• Generous time off
  • Employees receive three weeks of paid vacation plus 11 paid holidays each year.
  • Paid time off to volunteer in the community.
  • Paid employee and family sick leave – two weeks upon hire with monthly accruals.
  • Paid parental leave.
• 401(k) plan with 6% employer match and 100% immediately vested.
  • 3% non-elective company contribution; non-elective contribution vested after 3 years of service.
• Career growth and development resources
• Tuition reimbursement for full-time and part-time employees enrolled in any degree program.
• Banking benefits
• Medical, dental, and vision insurance

Benefits eligibility is dependent upon hire date and employment status. Ask for our benefits guide for full details.

Job Summary:  The Treasury Operations Specialist I provides top-tier support for customers utilizing commercial systems and applications, including (but not limited to): Business Online Banking, Check Positive Pay, ACH Origination, Wire Transfer, Bill Pay, Lockbox, Remote Deposit and Commercial Vault. Assistance is provided via phone, email, online banking message center and in-person and regularly involves completing tasks related to business services and products. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships.  Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s character qualities.

Essential Functions: All expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation. 

• Uses critical thinking and follows established procedures to mitigate risk and prevent losses for both INTRUST bank and commercial customers. Maintains a high attention to detail and can quickly identify high-risk situations, escalating complex issues to level 2 specialist or management.

• Responsible for facilitation of contract execution, profile setup and processing, product, and application training. Upholds a high level of accuracy with all documentation.

• Responds to all requests for assistance, providing reliable support to internal and external customers in a friendly, professional, and timely manner. Identifies issues and designs solutions for an optimal resolution. 

• Maintains knowledge of INTRUST’s Treasury Management offerings to provide top-tier support to customers. Proactively uncovers customer needs and enhances relationships by offering appropriate products and services.

• Provides feedback on both internal and end-user experiences for all supported applications. Advocates on behalf of customer by sharing suggestions for future application enhancements.

• Accurately and efficiently researches and resolves discrepancies and errors using independent decision-making. Informs management and account officers of customer impact issues.

• Ability to organize and handle multiple tasks at once, accomplishing detailed tasks in a short time frame. Prioritize work to meet deadlines critical to the position. 

Education and Experience:  High school diploma or equivalent, and 2+ years related job experience required. Previous experience in banking operations and customer service required. Experience with ACH files and Treasury related products is preferred.

Required Skills and Knowledge:  Excellent customer service skills are required. Strong oral, written communication, and organizational skills. Ability to travel to offer onsite assistance to commercial customers. Must be able to demonstrate a high level of ac