What will I be doing?

•                     Review, analyze, and evaluate Sales business processes and user needs.

•                     Document requirements, define scope and objectives and success metrics.

•                     Work with Software Engineering on resolving production issues and delivering product enhancements.

•                     Support the ongoing maintenance, administration, and advancement of the Sales CRM application.

•                     Assist the Product Manager in prioritization and execution against the product roadmap to align with enterprise goals.

•                     Requirements: Refine user stories with the business, write requirements and work with technical teams to build and bring features to life for our Salesforce users.

•                     Documentation: Create clear, concise documentation at varying levels of detail, including workflows and process maps to facilitate process automation and workflow enhancements.

•                     Project Management: Schedule and facilitate meetings with process SME stakeholders, collect notes, and follow up with teams to clarify or prepare for leadership review if there are gaps or misalignments.

•                     Develop training materials: Maintain comprehensive process guides and training resources to support the needs of different teams. Ensure that documentation is current, accessible, and aids in effective process execution.

•                     Analyze and optimize: Conduct in-depth reviews of existing processes within the global Sales team to identify inefficiencies and areas for improvement. 

•                     Collaborate and communicate: Build strong relationships with partners, stakeholders, and internal teams. Keep leadership and stakeholders informed of progress, issues, and risks through clear and consistent communication. Strong ability to lead follow-up efforts for clarity and resolving decision points.

•                     Support process improvement: Drive continuous improvement across end-to-end processes by working cross-functionally and advocating for best practices and standardized processes across departments.

What are we looking for?

•                     Experience in Product, Technology, or related field

•                     Proficient in translating business and technical requirements into clear, structured user stories

•                     Proven track record in optimizing and analyzing business processes, especially within Sales departments

•                     Experience working with Salesforce Sales Cloud

•                     Strong documentation skills with expertise in clarity and conciseness

•                     Experience with process and workflow documentation tools like Microsoft