Customer Success Specialist (Remote)

Job Title:

Customer Success Specialist (Remote)

Job Description

The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU 

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Success Specialist position at Concentrix is just the right place for you! 

  

As a Customer Success Specialist, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. Due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. 

CAREER GROWTH AND PERSONAL DEVELOPMENT 
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. 

WHAT YOU WILL DO IN THIS ROLE:   

• Manage high volume of customer contacts and communications through phone and email each day 

• Use contact search and productivity tools to verify contact information is accurate 

• Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion 

• Develop a level of product knowledge to speak intelligently to customers and address specific objections 

• Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems 

• Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer" 

• Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage 

• Work with teams and management to promote a positive customer experience 

YOUR QUALIFICATIONS 

• 2+ years of experience working in a customer service or sales capacity 

• Prior success in achievement of personal and team sales quota/goals 

• Experience in high-volume calling 

• Experience learning new technology and data 

• Problem solving skills 

• Excellent knowledge of MS Office programs 

• Experience working with Salesforce.com or similar CRM 

• Experience or willingness to work from home 

• Must reside in the United States and have a valid U.S. address for residence 

WHAT’S IN IT FOR YOU 
 One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with: 

• The base salary range for this position is $38,000- $40,800, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. 

• DailyPay enrollment option to access pay "early," when you want it 

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