Mailroom Lead

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Mailroom Lead

About JLL:

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 98,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.

As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Responsibilities

• Supervise mailroom staff and mail program across campus
• Primary point of contact for mailroom team and end users
• Process, handle, and maintain records for all incoming and outgoing courier and mail and any other deliveries as required to ensure proper routing and labeling. 
• Maintain all mail stops and package rooms as appropriate 
• Support the day-to-day delivery of mail services on site in accordance with all agreed policies, procedures.
• Research and follow-up with clients regarding tracking mail and/or packages.
• Perform mailroom inspections and inventory supplies.
• Provide solutions to problems associated with special requirements such as bulk mail and other special needs.
• Order and deliver office supplies as requested
• Any other activities to support JLL and/or site operations.
• Actively support an environment of teamwork, cooperation, performance excellence and personal success.
• Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements.

Client Relationship

• Proactively develop and maintain client relationships and provide exceptional service as reflected by client feedback ensuring that expected service levels are achieved.
• Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
• Identify opportunities for improved operational standards to drive efficiencies (process and cost) and make recommendations to the assistant/facility manager for consideration.
• Foster an environment of constant, quality communication between the team and the client
• Actively support an environment of teamwork, co-operation, performance excellence and personal success.

Sound like you? To apply you need to have: 

• At least 1 – 3 years experience in related skills applicable to corporate mailroom operations. 
• Bachelor’s Degree preferred.
• Able to adequately perform required job functions including being able to lift minimum of 50lbs, bend and move in such a way as to perform job tasks in a safe and approved manner.
• Ability to spend much of the day on their feet
• Proficiency in a range of information technology tools and platforms.  
• Attention to detail is required for handling sensitive mail and proper routing of mail. 
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