Hospitality Agent (Overnight)

Sonder (NASDAQ: SOND) is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service — all delivered through a single, beautifully integrated experience.
 

Our properties are located in the world’s most sought-after neighborhoods, spanning 40+ markets across nine countries and three continents. Through the Sonder app, guests enjoy full control over their stay — from self check-in to 24/7 support — making every detail of travel easier, more flexible, and more inspiring.

In 2024, we announced a strategic partnership with Marriott International, bringing Sonder properties to Marriott.com and the Marriott Bonvoy app. This integration connects our inventory and front of house and back of house systems with the world’s largest travel loyalty platform — unlocking exciting new possibilities for our guests and employees.

Sonder is focused on delivering amazing experiences for the modern traveler while driving smart, sustainable growth. Our team blends the agility of a tech company with the standards of a global hospitality brand — and we’re building something that’s reshaping the future of travel.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

Our Hospitality Agents are the face of Sonder and who live our leadership principle of 'Extend Hospitality to All'. This is one of the most versatile roles at the company and perfect for anyone who loves elevating our guest experience and finds fulfillment in creatively solving problems. You are a detail-oriented individual who thrives on interacting with others, supporting your fellow team members, and satisfying guest requests throughout the day. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you!

AT SONDER YOU WILL:

• Respond to day-to-day guest requests, issues, and other outreach using the Sonder Service Principles 

• Guide guests through the Sonder experience, ensuring they have an amazing first impression

• Troubleshoot minor maintenance and technology issues (e.g., upholstery stain removal, light bulb replacements, access to units, wifi connectivity or overseeing contractor appointments)

• Perform housekeeping quality audits and inventory checks in our units to ensure that hospitality standards are met consistently and robust feedback to our vendors is relayed in a timely fashion

• Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use

• Maintenance and organization of working spaces including office, storage closets, warehouse and others, as assigned

• Travel to multiple Sonder properties throughout the local market, as required

• NOTE: This role requires the employee to be willing and able to regularly work an overnight shift for which a rate premium is paid. Shift start and end times may vary.

WHAT WE LOOK FOR:

• Guest-centric and positive mindset

• Demonstrated  experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles

• Organized, hardworking, and detail-oriented 

• Comfort with ambiguity and rapidly shifting priorities

• Thrives in a fast paced, ever-changing, always challenging startup environment

• Ability to work effectively both in a team environment as well as independently

• Comfort in independent problem solving with the humility to ask for help when needed

• Unintimidated by using mobile apps while in the field for team