(USA) Manager, Strategic Account Management - Marketplace Central Team

Position Summary...

What you'll do...

Who we are: We are a customer-focused team dedicated to helping sellers grow on Walmart Marketplace. We partner with enterprise-level, multi-category sellers to deliver a wide assortment to our customers, backed by excellent value and service. The Marketplace account management Central Team enables growth for high-impact sellers through strategic planning, operational excellence, and cross-functional collaboration. Role Summary: We are seeking an experienced, enterprise-minded account manager to oversee and grow a portfolio of large, multi-category sellers on the Marketplace. This individual will lead strategic account planning, merchandising & assortment optimization, operational excellence, and cross-functional execution to maximize GMV and seller success, while serving as the primary seller liaison. Key Responsibilities:

• Full accountability for a book of high-volume, enterprise sellers spanning multiple categories (Electronics, Home, Hardlines, Consumables, Seasonal, etc.).
• Develop and execute joint business plans with sellers, including assortment expansion, seasonal strategies, promotional calendars, and growth roadmaps.
• Drive catalog and assortment strategy; lead sellers in improving listing quality — content, attributes, imagery, pricing, inventory, reviews — to enhance discoverability and conversion.
• Oversee operational readiness and compliance: track inventory health, fulfillment readiness, shipping and return logistics, and adoption of seller/fulfillment services.
• Monitor performance metrics and business health: GMV, conversion, in-stock rate, fulfillment metrics, customer feedback; perform deep-dive analyses and lead corrective or growth initiatives.
• Act as seller advocate internally: build strong relationships with seller leadership; collaborate with internal stakeholders (merchandising, operations, supply chain, product, marketing) to resolve issues, influence tools and processes, and support seller growth.
• Lead seller onboarding when applicable: coordinate catalog ingestion, inventory setup, fulfillment integration, and operational process rollouts.
• Promote and drive seller adoption of Marketplace programs (fulfillment services, promotional events, marketing support) and align seller activities with Marketplace-wide seasonal or category initiatives.
• Work autonomously with high ownership and accountability; manage complex accounts in a dynamic, fast-paced, cross-functional environment.

Required Qualifications / Attributes:

• 5+ years of experience in e-commerce / marketplace account management / omni-channel merchandising / vendor management, ideally with large-scale or enterprise sellers.
• Demonstrated success in managing large, multi-category catalogs with measurable performance improvements.
• Strong merchandising and catalog management skills; deep understanding of assortment strategy, content optimization, pricing, and catalog hygiene.
• Operational expertise: inventory management, fulfillment, logistics, supply-chain processes, seller services.
• Excellent cross-functional collaboration, stakeholder management, and seller relationship-building skills.
• Data-driven with strong analytical capabilities; proficiency with spreadsheet tools (Excel/Sheets), BI tools, and comfort presenting performance analyses and business plans.
• Proactive, results-oriented, with strong ownership mentality; adaptable and able to manage multiple priorities under minimal supervision.
• Strong communication and negotiation skills; ability to influence internal stakeholders and external seller leadership.

Preferred Qualifications / Advantageous Experience:

• Experience working with enterprise/multi-category sellers across diverse categories (Apparel, Home, Hardlines, Seasonal, Consumables, etc.).
• Proven track record of improving large seller catalogs, driving GMV growth, conversion improvement, and operational efficiencies.
• Experience in leading strategic initiatives, influencing cross-functional teams, and shaping seller growth roadmaps.
• Familiarity with marketplace seller tools and services (fulfillment, logistics, marketing/promotions) and ability to drive adoption.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, bod