Retail Supervisor - Tackle Warehouse/Riding Warehouse - Alpharetta, GA

Description

Employment Type: Full-Time

Hiring Range: $20–$22 per hour

Schedule: Monday–Friday, Saturday shift required  

Hours: Full-time (40 hours/week) 

Location: Alpharetta, GA; On-site (No remote or hybrid option) 

About Us 

We're more than an e-commerce retailer - we're  a destination for athletes, adventurers, and sports enthusiasts. Sports Warehouse offers a carefully curated selection of gear and equipment  across tennis, pickleball, padel, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and  skateboarding. Our goal is simple: help every customer find the right products with expert guidance, exceptional service, and a shopping  experience that keeps them coming back.

The Sports Warehouse Family of Brands 

Tennis Warehouse  

Pickleball Warehouse  

Padel Warehouse  

Running Warehouse  

Tackle Warehouse  

Ice Warehouse 

Inline Warehouse 

Derby Warehouse 

Riding Warehouse  

Skate Warehouse  

TYPTI Warehouse 

Benefits & Perks 

Health & Wellness 

• Medical, dental, and vision insurance* 
• Life insurance* 
• Short-term disability coverage* 

Time Off 

• Paid vacation* 
• Paid sick time  

Financial Benefits 

• 401(k) retirement plan  
• Profit-sharing program  

Workplace Perks 

• Employee discounts across all Sports Warehouse brands  
• Complimentary access to our on-site fitness facility  
• Career growth and development opportunities  
• Employee appreciation events and team celebrations 

*Available to eligible full-time employees. 

At Sports Warehouse, we're always looking for motivated, dependable people who are passionate about delivering exceptional experiences for our customers and for one another. Whether your strengths are in customer service, warehouse operations, technology, marketing, merchandising, or another area of the business, you'll be part of a collaborative team that values integrity, innovation, and continuous improvement. 

We believe great people make great teams. If you're eager to make an impact and help connect athletes and outdoor enthusiasts with the products they love, we'd love to hear from you. 

Purpose of Position:

• Ensure that daily Retail operations are smoothly executed and that customers receive the highest caliber of service.
• Build a foundation for lasting relationships with new customers and foster ongoing relationships with existing customers in the retail store and at associated events.
• Provide training and guidance and share advanced knowledge and skills with peers and answer questions as they arise.

Duties and Responsibilities:

Supervisor Key Responsibilities

• Set a strong example of work ethic and accountability for the team.
• Oversee workflow to ensure daily duties are completed accurately and on time.
• Guide employees in daily operations, address special circumstances, and maintain high work standards.
• Maintain flexibility, approachability, and availability to ensure open communication with employees.
• Ensure employees understand and follow company policies and procedures.
• Confidently identify areas for improvement and develop or refine operational procedures.
• Make informed decisions regarding daily operations as needed.
• Deliver clear, impactful training that builds skills and confidence in employees.
• Offer feedback to management on employee performance and assist with performance reviews as needed.
• Maintain confidentiality and respect employee privacy in all situations.
• Work with HR to address employee issues when a manager is unavailable.
• Work positively with employees from all departments to align with company goals and deliver great customer service.
• Ensure staff uphold professional behavior and adhere to Sports Warehouse standards of conduct.
• Participate in supervisor and staff meetings as scheduled.
• Continuously develop supervisory and leadership skills through learning and self-improvement.

Retail Customer Service

• Welcome customers as they enter the store and offer assistance with finding products.
• Provide thorough assistance to all customers in a friendly, professional, helpful and knowledgeable manner.
• Display a comprehensive and current understanding of company policies, procedures, products and services.<