Customer Success - Financial Specialist

Required Qualifications: 

• 3–5 years of experience in Customer Success and/or financial analysis related to large software agreements
• Hands-on experience developing and supporting internal processes
• Developing technical acumen with the ability to follow established processes and provide accurate guidance. 
• Experience supporting customer adoption, usage, or operational questions within software or service agreements. 
• Ability to collaborate effectively with senior advisors and cross-functional teams without direct account ownership. 
• Strong written and verbal communication skills across internal and customer-facing interactions. 
• Demonstrated ability to manage multiple tasks or requests while maintaining attention to detail. 
• Analytical and problem-solving skills appropriate for level2 support scenarios. 
• Professional demeanor and judgment in customer-facing environments. 
• Comfortable working in evolving programs with clear direction and defined escalation paths. 

 

Education: 

Undergraduate Degree in a related field or equivalent work experience is required 

 

Location is remote within the United States. 

 

Want to learn more about Customer Experience? Check us out on our platform: Customer Experience - WWT

 

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $65,000.00 to $85,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

 

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

 

If you have any questions or concerns about this posting, please email taposting@wwt.com.

 

Equal Opportunity Employer

 

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Qualifications

Why WWT?

 

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

 

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution an