Business Manager of Special Programs​

Department

BSD PED - Hematology, Oncology, and Stem Cell Transplantation - Operations

About the Department

The Section of Pediatric Hematology/Oncology/Stem Cell Transplantation provides care for patients and families with acute and chronic medical conditions, or other hematologic diseases, requiring the specialty knowledge and skills of Hematology, Oncology and Stem Cell Transplantation.

Job Summary

Under the direction of Section and Service Line leadership, the successful candidate will be responsible for planning, directing, coordinating, and managing daily operations of Special Programs such as The Pediatric Stem Cell Transplant, Cellular Therapy (TCT), the Adolescent and Young Adult (AYA) Survivorship Program and Fertility Preservation Program, among others. Responsibilities are diverse and general in nature and reflect more than one functional area.

Responsibilities

• Under the direction of program leadership, manages daily administrative operations of assigned programs. ensures efficiency by advancing strategic objectives, works with stakeholders such as Marketing, Development, Physician Relations, Grants Administration, clinical managers and other administrators to develop and advance projects. 

• Coordinates and participates in quality assurance reviews, FACT accreditation and other regulatory processes involving study sponsors, federal agencies, or specially designated review groups.  

• Works with Operational Excellence to identify opportunities to improve processes and efficiencies, using LEAN management tools, to drive improvement projects.  

• Addresses patient access, clinical operations, regulatory and research protocol issues, working with patients directly as needed and ensuring barriers are appropriately escalated for resolution.  

• Provides project management of improvement initiatives designed to address challenges across the care continuum, working closely with care providers to optimize achievement of the tripartite mission. 

• Prepares dashboards on a monthly basis. 

• Participates in program, section and service line meetings to ensure the programs are adequately represented. 

• Has moderate/high levels of interactions with faculty, researchers and staff for committee work or information. 

• Analyzes program budgets and recommends or makes budgetary recommendations. 

• Performs other related work as needed. 

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Certifications:

---

Preferred Qualifications 

 

Education: 

• Master’s degree in business, management and leadership, or health care administration. 

 

Experience: 

• Healthcare administration or work experience in a related job discipline. 

• Experience with negotiating to accomplish goals; ability to handle contacts with courtesy, maturity, discretion and diplomacy, including sensitive and confidential situations. 

• Experience with handling a large volume of work and competing priorities often restricted by deadlines. 

 

Preferred Competencies  

• Strong interpersonal skills and the ability to work independently. 

• Strong organizational skills. 

• Detail-oriented, self-motivated, and comfortable working in a collaborative team environment. 

• Demonstrated written and verbal communication skills and strong analytical skills. 

• Excellent time management skills and ability to multi-task and prioritize wor