Description

The Business Management Office supports the execution, governance, and operational excellence of Huntington’s Digital, Deposits, and Strategy organization. We are seeking an experienced Operations Leader to oversee the day-to-day operations of key banking digital and deposits operational processes.  Key responsibilities of the role include day to day management and delivery of key operational processes, tracking/managing key operational metrics, process improvement, and delivering metrics-based insights to enable efficiency, accountability, and scale.

This role is ideal for a proactive, organized leader who thrives in a dynamic environment, enjoys creating structure, and is passionate about continuous improvement. The Operations Leader will coach and guide a team of support staff, partner across Digital and Enterprise Operations, and ensure that functions run smoothly and efficiently.

Duties & Responsibilities

• Operational Oversight: Lead daily operations to ensure seamless coordination across workstreams including governance, risk oversight, communications, planning, and reporting.
• Process Improvement: Identify, design, and implement process enhancements to streamline workflows, reduce redundancy, and improve team efficiency.
• Metrics & Performance Management: Develop and maintain operational metrics and dashboards to track performance, measure impact, and support data-driven decision making.
• Leadership & Coaching: Manage, mentor, and develop support staff; foster a culture of collaboration, accountability, and continuous improvement.
• Governance Support: Maintain operational cadence through effective planning, meeting structure, deliverable tracking, and reporting.
• Cross-Functional Partnership: Collaborate with Digital & Deposits leaders, Legal, Risk, Compliance, and Enterprise partners to align on priorities, address challenges, and ensure operational readiness.
• Change Enablement: Support the evolution of strategy and structure through proactive communication, documentation, and adoption of best practices.

Basic Qualifications

• Bachelor’s degree in Business, Operations, or related field 
• 5 years of experience in operations, process improvement, or business management—preferably within a digital or technology organization.

Preferred Qualifications

• 3+ leadership experience
• Strong analytical skills with experience developing and interpreting performance metrics.
• Proven ability to lead teams and influence cross-functional partners.
• Exceptional communication, organization, and problem-solving skills.
• Experience with process optimization tools, workflow management systems, and data visualization (Tableau, Power BI, etc.) is a plus.
• Operational excellence background with demonstrated ability to design and execute efficient processes at scale.

• Banking or financial services experience with strong understanding of regulated environments and risk governance.
• Proven leadership track record of managing high-performing teams and building strong, trust-based partnerships across business lines.
• Experience driving continuous improvement initiatives and implementing best practices in operational management.
• Familiarity with change management methodologies, business process re-engineering, or Lean/Six Sigma certification.
• Demonstrated ability to connect strategic priorities to tactical execution, with clear accountability and measurable results.
• AI and automation experience

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range:

Total Base Pay Range 77,000.00 - 154,000.00 USD Annual

The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors incl