Front Office Agent - Front Office - Jumeirah Mallorca

About Jumeirah & the Hotel:

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

Jumeirah Mallorca is located on a cliff and surrounded by pine forests looking over the fishing town of Port Soller. Its 121 spacious guestrooms and suites, all with private terrace or French balcony, enjoy stunning views of the Mediterranean Sea or views of the port and the impressive Tramuntana mountain range, a UNESCO Heritage site. The hotel offers three restaurants, three bars, two swimming pools and our Talise Spa. The hotel is divided into eleven low-rise structures ensuring that visitors experience a truly exceptional and natural environment.

About the Role:

An opportunity has arisen for a Receptionist position to join our Front Office Department in Jumeirah Mallorca.

The main duties and responsibilities of this role:

• To ensure all guests are given a personalised, warm, friendly, courteous and efficient service at all times. Besides, warrant smooth and efficient operation of the Front Office.
• Be warrant of smooth and efficient daily operation of the Reception Desk, guaranteeing that all hotel guests and visitors receive an optimum level of service and care at all times:
• All individual personalised check ins and check outs of guests.
• Liaising with guests for all general enquiries
• Answering and distributing all Telephonic/Fax or Emails of in-house guest or incoming guests.
• To assist Other Hotel Front office Operation whenever required.
• Adhere to all payments; cash handling and credit policies & procedures.
• To attend trainings as per the department training plan.
• To assist department objective in order to achieve targets (Sirius/ Up selling etc.) 
• To be ready to work willingly to any assignment given.

About you:

The ideal candidate for this position will have the following experience and qualifications:

Qualifications

• Essential High School Graduates    
• English & Spanish Language Diplomas
• Desired Degree qualification from a recognised hotel or business school
• Desired German and Russian language Diploma 

Experience   

• Front Office Customer service experience in a five star environment    
• Complaint handling in a Five Star Hotel
• Team Working

Skills  

• Proficiency in spoken and written business English and Spanish.
• Competent in Microsoft Office applications.
• Able to effectively communicate with all levels of colleagues and Management.
• Pleasing Personality. 
• Speak one additional language, German and Russian highly desirable.
• IT and PMS System, preferably Opera

About the benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry. This includes a highly competitive salary and package, excellent training and development opportunities, uniform, laundry services, meals during working hours and retail leisure discounts.