Sr. Director, Chief of Staff - Card Technology

Sr. Director, Chief of Staff - Card Technology

The Sr. Director, Chief of Staff is a critical position supporting senior leadership, enabling leaders to execute strategic work while ensuring operational rigor. The Chief of Staff is a leader of leaders, responsible for developing, implementing, and sustaining the following four strategic areas foundational for the success of the leaders of Card Tech: 1) Strategy, 2) Operational Excellence, 3) Communications, and 4) Organizational Capability.

Candidates should have a passion for technology, strong strategic command, an engaging executive presence, exceptionally strong written and verbal communication skills, expertise in relationship-building, and the ability to manage multiple projects and deadlines at once. Candidates should be excited about improving the daily lives and development of our engineers and help our leaders advance our strategy at scale.

Responsibilities:

• Serve as a strategic thought partner for our Card Tech leadership team, helping guide the operations and management of the organization. 

• Act as a central point of contact between the Card Tech leadership team, as well as with the Card Tech Chief of Staff team, and other key partners. Ensure alignment of leaders across the organization. 

• Prioritize and focus leaders in a number of key areas (goals, labor strategy, budget etc). Aid the leadership team in strategic planning, uncovering critical efficiencies and preventing duplication of effort.

• Understand the organization’s strategy and vision, lead the LT to drive and track goals and priorities. Tackle and solve issues through escalation and articulate the issues that need to be done to elevate the team and allow easy accountability. 

• Assist the leadership team with strategic planning including financial and resource planning in collaboration with key partners, including the Chief of Staff team, Finance, and HR.

• Create and manage effective, scalable processes to manage operating rhythms. Requires an ability to lead and influence to inject new operational processes to drive executional discipline and excellence.

• Work closely with all business units and functions to align operations with strategy. Influence across all levels of the organization and across organizations. 

• Work with the leadership team and communications team to plan and execute key messages and deliver to internal and external audiences with a high priority on consistent, frequent organizational communications.

• Develop relationships within direct and extended team members to be able to act as an informed and helpful sounding board and thought partner.

• Lead a team of Chiefs of Staff and inspire operational strategy work across the organization.

The Successful Candidate Will:

• Demonstrate strong communications proficiency, including across teams and organizations, and have experience utilizing oral and written communication skills along with presentation skills

• Have the ability to multitask with simultaneous projects and tasks, while demonstrating urgency, prioritization, and ownership to drive issues to completion

• Possess excellent organizational skills and the ability to be goal/execution-oriented

• Be able to react seamlessly to change in priorities and delivery focus

• Be self-motivated

• Be capable of balancing strategy and tactical delivery

• Execute a strategic approach to all things especially process and operations

• Act as a thought partner to leadership

Basic Qualifications:

• Bachelor’s degree

• At least 9 years of experience in Project Management, Process Management, or Agile Delivery

• At least 3 years of experience managing executive level stakeholders

• At least 7 years of people management experience 

Preferred Qualifications:

• Master’s Degree in Business Administration (MBA)

• 5+ years of experience in strategy development

• 5+ years of experience in finance or budgeting

• 5+ years of experience driving organizational change and operational excellence

• CSM, PMP, Lean, Agile or Six Sigma certification

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