Supervisor Medical Staff – St. Elizabeth Boardman Hospital

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

Supervisor Medical Staff Services – St. Elizabeth Boardman Hospital

SUMMARY OF JOB RESPONSIBILITIES:

Independently manages all functions of the hospital Medical Staff Office including maintenance of the Medical Staff Bylaws and Manuals, support of the Medical Staff officers in carrying out their duties, management of all credentialing functions, maintenance of the Medical Staff credentialing and privileging database and supervision and evaluation of the Credentials Coordinator and the Medical Staff Secretary. Plans and coordinates all Medical Staff meetings and activities and participates in preparation for and actual visits of all regulatory and accreditation organizations. Serves as a resource for department secretaries or others who are involved in or dependent on the credentialing and privileging process and database.

EDUCATION:

• Associates or Bachelors degree recommended.

• Education requirement may be waived for existing experienced incumbents.

• Professional certification encouraged CPMSM and/or CPCS.

EXPERIENCE:

• Minimum five years experience in medical staff services or other health related administrative services with documented ability to independently carry out complex tasks.

• Minimum two years experience supervising other staff and coordinating their activities.

• Prior experience in medical staff credentialing preferred.

• Prior experience working with medical staff or other Bylaws, Rules and Regulations and Policies and Procedures preferred.

• Minimum two years experience working with computer software packages with proficiency, in Microsoft Office Suite and documented ability to learn new software packages in a reasonable timeframe (1-2 months).

• Documented experience taking meeting minutes, working with a variety of business machines and planning meetings and social events for large groups. Prior experience in preparing and participating in accreditation reviews preferred.

KNOWLEDGE AND SKILLS:

Knowledge and skill required to perform the job responsibilities. 

• Knowledge of medical staff functions.

• Knowledge of Medical Staff Office Policies and Procedures, TJC accreditation standards applicable to Medical Staff Office functions, including credentialing, Medical Staff Bylaws, Rules and Regulations and hospital Policies and Procedures preferred.

• Knowledge of hospital or similar credentialing standards and Policies and Procedures preferred.

• Knowledge of credentialing software program utilized by the Medical Staff Office personnel preferred. Excellent oral and written communication skills required.

• Ability to organize, coordinate and prioritize multiple tasks and meet multiple deadlines.

• Ability to learn and maintain current knowledge base related to practices, standards and regulatory guidelines and mandates as related to the Medical Staff Office.

PROBLEM SOLVING/DECISION  MAKING:  

The degree to which judgment and analysis must be exercised in planning, investigating issues, and evaluating alternative solutions to the challenges posed by the job.  Deals with the nature of the decisions, the variety of problems, and how decisions are made in context of the typical requirements of the job.

• Able to independently investigate and analyze critical issues and develop workable solutions with the support of the Chief Medical Officer and Medical Staff Leadership.

SCOPE OF IMPACT/ACCOUNTABILITY: 

The potential impact of actions on results of Mercy Health and the job’s accountability for achieving results.

• Accountable for maintaining Medical Staff records and credentialing files in accordance with all application regulatory and accreditation standards. Potential to positively or negatively impact hospital accreditation and licensure.

INTERPERSONAL COMMUNICATION: 

The nature and frequency of interpersonal human relations skills required by the job. The extent to which the job requires cooperation and tact in meeting or influencing others by phone, correspondence, or personal contact.

• Able to effectively manage challenging interpersonal interactions and resolve conflict. Frequent contact with all levels of administration and healthcare personnel.

PRINCIPAL JOB ACCOUNTABILITIES:

Medical Staff Office Functions: