Support Manager, Rental Technology, Resort Applicant Development

 

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

 

Job Summary:

As the Support Manager for Rental Technology within the Resort Application Development team, you will lead a software and support team dedicated to driving operational excellence across the suite of applications and systems that enhance both guest and employee experiences. Your team will lead the charge in incident triage and resolution—delivering rapid, reliable fixes while driving long-term stability and resilience across systems. In addition, your team will drive software enhancements that ensure applications continue to evolve and meet the dynamic needs of both employees and guests. In this role, you will report to the Director of Rental & HR Technology on the Resort Application Development team.

 

The Resort Application Development team develops and maintains the suite of back-end services that power our guest-facing eCommerce and mobile experiences, along with the internal application ecosystem that enables resort employees to deliver exceptional service on the mountain.

 

Job Specifications

• Starting Wage: $103,596.30 - $140,119.44+ Annual Bonus 
• Employment Type: Year Round  
• Shift Type: Full Time hours available 
• Minimum Age: At least 18 years of age  
• Housing Availability: No  

 

Job Responsibilities: 

• Model and promote our core values—Serve Others, Do Right, Drive Value, Do Good, Be Safe, Have Fun, and Be Inclusive—in every aspect of your leadership and decision-making
• Ensure the reliability, performance, and efficiency of all systems through proactive monitoring, swift issue resolution, and continuous improvement.
• Develop a strong understanding of the business and partner with stakeholders to uncover impactful opportunities where technology can deliver meaningful value.
• Lead a multidisciplinary team of Developers, Business Analysts, and QA professionals, fostering a collaborative and high-performing environment. Support individual growth by understanding each team member’s career aspirations and guiding them toward development opportunities that align with both personal goals and organizational needs.
• Establish a strong support model, using a blend of employee, nearshore and offshore talent being mindful of team engagement and work sustainability.
• Lead daily triage sessions, ensuring that high-priority issues are swiftly identified, accurately assessed, and resolved with speed and precision.
• Ensure all development work follows established SDLC processes and complies with relevant security and regulatory standards.
• Manage resource capacity, along with budgets forecasts and actuals with discipline.

 

Job Requirements: 

• B.S. or M.S. in Computer Science, Engineering, MIS or related field required.
• 2+ years of software management experience, or leadership experience in software support teams.
• Ability to successfully resolve situations that are broadly defined, complex, diverse, and occasionally unprecedented.
• Excellent analytical and problem-solving skills.
• Effective communication and relationship-building skills across a variety of audiences.

 

The expected Total Compensation for this role is $103,596.30 - $140,119.44+ Annual Bonus. Individual compensation decisions are based on a variety of factors.
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Pro