Patient Services Liaison

Patient Services Liaison

Department: Patient Services

Reports to:  Call Center Supervisor

Location: RCH

Status: Full Time, Regular

FLSA: Non-Exempt
 

Organization Information

WellSpace Health believes that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. We see you and are here for you. To that end, we have committed ourselves to finding solutions for our community’s health and wellbeing to achieve regional health through high quality comprehensive care.

Our focus has always been to offer a full range of quality medical care, dental care, mental health and behavioral health services, and enabling services to underserved people.  We do this by placing ourselves within the communities we serve and employing outstanding healthcare professionals who are devoted to our mission.

We are a Federally Qualified Health Center (FQHC) and are accredited by the Joint Commission for Ambulatory Care and Behavioral Health. We are also certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home.

Position Summary

The Patient Services Liaison is responsible for providing administrative assistance to the Care teams and Call Center that includes but is not limited to faxing, scanning, answering phones and communicating with patients. The Liaison will also make confirmation calls, check eligibility, provide good faith estimates, financial prep and prior authorization for medication.

Required Qualifications

• High School diploma
• 1 year in a medical setting or customer service (Medical Assistant preferred)
• Excellent verbal, written and interpersonal communication skills

Essential Responsibilities

• Problem solving skills and ability to explore all options and use available resources to find new and effective solutions.
• Communicate appropriately and effectively with providers and co-workers; including sensitive and confidential information.
• Handle conflict and confront challenging issues in a fast-paced work environment.
• Work independently and as a team member.
• Use standard office equipment including phone, fax, copier;
• Provide general administrative support (i.e. typing, filing, etc.) to supervisor and department.
• Computer (PC) literate in Microsoft Word, Excel, Power point, Outlook email and database software.
• Demonstrated commitment to the provision of services for the underserved and sensitivity working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
• Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.
• The Liaison will also make confirmation calls, check eligibility, provide patient with good faith estimates, financial prep and prior authorization for medication.
• Work as back up Call Center Representative.
• Other duties as assigned.

Benefits

Successful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance &