Project Coordinator

JOB SUMMARY:

The Project Coordinator works closely with channel partners and Midmark salesforce to ensure customer orders are accurate and delivered on-time. This position will have the responsibility for planning, ordering, directing, and coordinating the activities for projects.

 

ESSENTIAL/PRIMARY DUTIES:

• Works with various trades including: architects, contractors, customers, channel partners, and Midmark’s salesforce.
• Provides solutions, expertise, and product knowledge.
• Utilizes multiple software platforms throughout projects.
• Enters and processes project orders using an ERP system.
• Coordinates orders, inquiries, information, projects, and consignment inventory for multiple sales representatives.
• Coordinates activity between the customer, channel partner, and multiple internal departments to ensure customer satisfaction from start to finish. This includes but is not limited to: entering & expediting orders, issuing credits, assisting with disputed pricing, addressing shipping issues/freight claims, reordering replacement product, and issuing return goods authorizations.
• Obtains freight quotes upon request and helps coordinate delivery for our customers, ensuring delivery dates and times are met.
• Fulfills service warranty orders for applicable products.
• Communicates product information via email, phone, and virtual means.
• Provides phone coverage for departmental call centers.
• Supports and implements Midmark Production System (MPS) principles and theme work.
• Maintains compliance to all quality regulations (FDA/ISO), and departmental procedures and guidelines.

 

SECONDARY DUTIES:

• Attends dealer meetings and sales representative/customer visits to build relationships with Midmark customers.
• Assists with departmental projects.
• Runs and updates departmental reports.
• Manages and maintains departmental mailboxes.
• Trains Midmark sales representatives and teammates on departmental processes.
• Supports other Midmark locations/teammates as needed.

 

EDUCATION and/or EXPERIENCE:

High School diploma or equivalent and 1-3 years related experience, or equivalent combination of experience and education.

 

COMPETENCY and/or SKILL:

• Ability to manage multiple requests, tasks and meet deadlines
• Ability to effectively communicate via email, phone, and virtual means
• Process-oriented, proactive, and customer-focused
• Strong problem-solving skills
• Flexible, detail oriented, and able to act quickly under pressure
• Strong project management skills with demonstrated ability to work on multiple projects
• Intermediate to advanced Microsoft Office skills required
• Customer Relationship Management (CRM) software experience desired
• Enterprise Resource Planning (ERP) experience
• Software to create 2D and 3D visual desired
• Call center and reporting knowledge
• Logistics/transportation knowledge

 

SUPERVISORY RESPONSIBILITIES: 

• N/A

Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments. With more than 2,200 teammates worldwide, Midmark focuses on harmonizing space, technology and workflows, creating a better experience for caregivers and patients at the point of care. The Midmark headquarters and innovation hub are located in Versailles, Ohio, which is also home to the Midmark Experience Center, Design Center, Technology Center and our largest manufacturing facility. Midmark maintains eleven additional locations in the United States, including four innovation hubs, and has subsidiaries in India and Italy.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled