Fraud Analyst- Fraud Utility

Join the Fraud Analyst team that is assisting customers to find solutions in one of the world’s most innovative banks.

Job summary

As a Fraud Analyst in Fraud Utility, you will be accountable for achieving key service metrics, meeting or exceeding financial/productivity goals, ensuring business partner/employee satisfaction, maintaining adherence to risk and controls guidelines. You will ensure all work is processed within assigned service levels and meets Legal/Compliance requirements. 

 Job responsibilities

• Conduct outbound calls to clients and internal partners to validate payments
• Conduct Inbound call for wire/ACH Bank-enforced limits and held payment confirmation or red flags
• Engage internal partners for escalations
• Monitor various queues for detection of potentially anomalous payments and prioritizing to ensure payment cutoffs are met
• Troubleshoot payment transactions to identify false/positives and decision on how to handle 
• Escalate confirmed fraud payments and follow procedures to secure the client profiles, and escalate to relationship and management teams
• Ensure accurate and timely documentation of all interactions
• Monitor the group mailbox and assignment of email inquiries that require investigation or client callback
• Support the development and maintenance of policies, procedures, and training materials, and Escalate issues as necessary.
• Partner with the leadership team, other team members, and business partners to resolve client issues and to meet business goals

Required qualifications, capabilities, and skills 

• Minimum 4 years of experience in Financial Operations 
• Knowledge on Wires, ACH, SWIFT & international payment conventions/practices
• Strong PC, project management, and analytical skills.  Strong MS Access, Excel, PowerPoint, and Word. 
• Proactive approach to problem solving, taking ownership of issues, and having the determination to follow through
• Strong Interpersonal skills to be able to communicate internally & externally and at all levels 
• Ability to use creative problem-solving techniques to solve business issues
• Excellent time management, organizational, written & oral communication skills 
• Ability to utilize critical thinking and problem-solving skills to accurately assess & resolve investigation cases 
• Ability to work in a fast-paced environment and is adaptable to change
• Strong organizational and decision-making skills
• Flexibility to support adjustments to work schedule; Hyrid10AM-7PM

Preferred qualifications, capabilities, and skills

• Strong working knowledge of various aspects of International Payment Processing Operations and/or Investigations/ of Fraud Investigations 
• 1 year in the current process/group 

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender,