LUOA Enrollment Call Center Agent

Job Summary:

Liberty University Online Academy (LUOA) is seeking motivated individuals for two key roles: Admissions Counselor and Academic Advisor. In these positions, you will play a vital role in guiding prospective students through the admissions process and supporting enrolled students in their academic journey. Your ability to create positive experiences will significantly impact student enrollment and retention. . As you apply, please note that your application will be considered for both the Admissions Counselor and the Academic Advisor roles. Our selection process will match your skills and experiences to the position that best aligns with your qualifications.

Job Posting Title: LUOA Enrollment Call Center Agent

Job Summary:

Liberty University Online Academy (LUOA) is seeking motivated individuals for two key roles: Admissions Counselor and Academic Advisor. In these positions, you will play a vital role in guiding prospective students through the admissions process and supporting enrolled students in their academic journey. Your ability to create positive experiences will significantly impact student enrollment and retention. . As you apply, please note that your application will be considered for both the Admissions Counselor and the Academic Advisor roles. Our selection process will match your skills and experiences to the position that best aligns with your qualifications.

Essential Functions and Responsibilities:

Admissions Counselor:

• Provide exceptional customer service to students and university employees primarily through phone and email communication.
• Convert prospective students into enrolled students by managing inquiries and applications.
• Handle a high volume of phone calls and emails, answering complex questions regarding admissions, academic policies, and curriculum.
• Counsel applicants on admission requirements, placement test scores, and transcript evaluations.
• Operate management systems to record contacts and register new applicants for courses.
• Troubleshoot issues related to the Online Academy and facilitate enrollment meetings with families.

Academic Advisor:

• Provide exceptional customer service to students and university employees primarily through phone and email communication.
• Navigate student/parent issues to ensure accurate and timely resolutions, connecting families with appropriate resources.
• Handle a high volume of phone calls and emails, answering complex questions regarding admissions, academic policies, and curriculum.
• Build rapport with students and parents to enhance long-term enrollment retention.
• Utilize multiple systems and resources to assist students effectively.

Qualifications, Credentials, and Competencies:

• Background in sales or customer acquisition preferred; progress towards a college degree required.
• Proficiency in Microsoft Office Suite is essential.
• Strong communication skills, both verbal and written.
• Ability to adapt to change, multitask, and work in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Experience in advising or contact center settings is a plus.
• Ability to work shifts scheduled within the hours of 8 AM - 9 PM Monday through Friday, 8:30 AM - 6 PM Saturday, and 12 PM - 6 PM Sunday, with occasional overtime during peak seasons.
• This position requires a reliable internet connection with specific speed and stability requirements. Please note that satellite-based internet providers such as Starlink are not compatible with the needs of this role. We recommend using a wired broadband connection to ensure optimal performance and meet the technical requirements for the position.

If you are passionate about helping students succeed and want to be part of a dedicated team, we encourage you to apply!

Starting Pay Rate

$17.50 per hour

Target Hire Date

2024-10-21

Time Type

Full time

Location

Remote Location

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate a