Interim Rapid Rehousing Stabilization Case Manager

Job Type Full-time Description

The Interim Rapid Rehousing Stabilization Case Manager is responsible for assisting clients in finding appropriate housing placements, providing supports designed to increase housing retention, providing housing advocacy as needed and providing aftercare services that help to support retention in permanent housing. The Interim Rapid Rehousing Stabilization Case Manager reports to the Deputy Director of Housing and meets for weekly supervision and programmatic assignments. 

Location: Stepping Stones, a program located in South Boston, assists individuals exit substance use treatment and move into housing; the rapid re-housing program provides time-limited rental assistance and support services. Stepping Stones serves as a bridge to obtaining permanent, safe housing, increasing self-sufficiency, and gaining skills which support stability with housing and health. 

Essential Functions:

• Act in accordance with Victory Programs, Inc.’s Standards of Excellence at all times, including maintaining professional ethics, boundaries and client confidentiality.
• Provide supportive and empathic individual housing search sessions with clients, including documentation of housing search sessions and assistance with the completion of all housing applications. 
• Develop, implement and facilitate housing groups. 
• Develop and coordinate a system for follow-up/outcome measurement for up to 12 months post discharge.  
• Formulate and document individualized housing plans for clients who are receiving intensive housing search coordination. Goals need to be achievable, concrete, measurable, and time limited. 
• Obtain signed consent to support and empower clients with the coordination of referrals and housing searches, direct advocacy services and other client needs. 
• Conduct outreach to potential landlords. 
• Accompany clients, as needed, to housing related appointments (provide transportation utilizing company van or arrange for transportation)
• Maintain an up-to-date housing resource database. 
• Facilitate a monthly aftercare group to assist in the maintenance of housing stability. 
• Complete all client records in a thorough and timely manner. Maintain clear, concise and accurate client files/records. 
• Complete any additional agency or funder reports as requested by your immediate supervisor or other designated person. 
• Maintain contact with other internal and external client providers, including, but not limited to counselors, case managers, and housing providers. 
• Attend housing trainings as requested. 
• Responsible for the joint effort in enforcing all policies and procedures of the program. 
• Implement best practices in compliance with Victory Programs’ Philosophy of Care and our Housing First philosophy.
• Work collaboratively to assist the clients/residents in addressing any barriers they are facing after they leave shelter. 
• Meet with clients where they are permanently housed or in the community as needed, providing weekly case management unless otherwise noted.
• Continue to assess and provide referrals and other community based recovery, health, nutritional and support services for individuals receiving stabilization services.
• Develop and maintain service linkages to support clients/residents and their families, including developing relationships with local service providers.
• Promote access to and participation in the community and neighborhood, including gathering and distributing information regarding community meetings, events, and resources.

Non-Essential Functions:

• Attend weekly staff meetings, in-service trainings and agency workshops. 
• Attend additional trainings as requested by your supervisor to enhance skills. 
• Participate and support the agency in program events, State House rallies, fundraising and advocacy events, HIV/AIDS rally and walk and any additional functions. 
• Perform any other duty or task that may be requested from time to time by your supervisor or his/her designee. 

Required Qualifications:

• Two years providing housing case management with significant administrative and networking experience.
• Openness to harm reduction philosophy.
• Comfort and willingness to work on a mobile basis, serving individuals across a variety of settings.
• Ability to work independently and cooperatively as a member of a professional team.
• Demonstrated ability to work successfully in multicultural settings with diverse client groups, and sensitivity to addiction and recovery, cultural heritage, gender, sexual orientation, race, religion, medical and psychiatric conditions.
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