Learning Analyst/Instructional Designer

Yahoo serves as a trusted guide for hundreds of millions of people globally, helping them achieve their goals online through our portfolio of iconic products. For advertisers, Yahoo Advertising offers omnichannel solutions and powerful data to engage with our brands and deliver results.

The Learning Analyst/Instructional Designer will play a dual role in evaluating the effectiveness of training programs and designing impactful learning experiences for Yahoo’s Customer Care team. This position involves working with stakeholders to set up measurement and evaluation plans,  collecting and analyzing data, measuring the impact of training initiatives, and providing actionable insights to optimize training solutions. The ideal candidate will have strong analytical skills, excellent instructional design capabilities, and a passion for enhancing job performance through training. 

Responsibilities

Data Collection, Analysis & Reporting:

• Partner with Instructional Designers and stakeholders to create mutually agreeable measurement and evaluation plans.

• Apply evaluation models (e.g., Kirkpatrick Model, ROI Methodology) to measure learner engagement, satisfaction, performance, and course/program outcomes/effectiveness.

• Collaborate with other teams to extract and synthesize data from multiple sources.

• Develop reports, visualizations, and dashboards to present findings and insights to stakeholders.

• Serve as the measurement expert for the Learning & Development Team, sharing best practices.

Continuous Improvement:

• Provide recommendations for improving training courses/programs based on evaluation results and identified trends.

• Collaborate with instructional designers and trainers to enhance program content and delivery.

• Support the development of training initiatives with data-driven insights.

Instructional Design:

• Use authoring tools to design and develop interactive and multimedia-rich learning content.

• Collaborate with subject matter experts (SMEs) to ensure content accuracy and relevance.

• Apply adult learning principles and instructional design methodologies to create impactful learning experiences.

Qualifications

Education and Experience:

• Bachelor's degree in Instructional Design, Instructional Technology, Education, or related field (or equivalent experience).

• Four years of instructional design experience.

• Proven experience in data analysis and learning measurement.

• Experience in designing and implementing training and development courses and programs using adult learning theory.

Technical & Design Skills:

• Excellent working knowledge of data analysis tools (e.g., Excel, Looker) and Learning Management Systems (e.g. SuccessFactors, Rise.com/Reach 360).

• Demonstrated experience with common digital learning development tools, (e.g. Articulate Rise 360, Storyline 360, Vyond, Camtasia).

• Experience with training metrics and evaluation methodologies (e.g., Kirkpatrick Model, ROI Methodology).

Additional Skills:

• Analytical mindset with advanced critical thinking skills.

• Strong verbal and written communication skills, with the ability to convey complex concepts clearly and concisely.

• Strong consulting and collaboration skills.

• Ability to work independently and collaboratively in a fast-paced environment.

• Strong attention to detail and organizational skills.

• Demonstrate strong teamwork skills to drive improvement and foster a collaborative, supportive team culture.

• Ability to analyze performance gaps and determine the problems/opportunities and root causes.

Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disa