Senior Customer Success Manager (German Speaker)

<p><strong>🌍 Global SaaS Scale-up | $28M Series B Investment<br/>💡 Personalized 1:1 Coaching <br/>📍Prague or Barcelona | Hybrid, 4 days in-office</strong></p><p></p><h3>About CloudTalk</h3><p>Powered by a January 2024 <strong>$28 million Series B investment</strong> from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's <strong>AI-powered business communication platform</strong> helps <strong>4,000+ sales and support teams</strong> make customer experience the greatest competitive advantage for driving more revenue. </p><p>CloudTalk works seamlessly for businesses of all sizes, from scale-ups like <strong>Deel</strong> and <strong>TIER</strong> to big players like <strong>Nokia</strong>, <strong>Glovo</strong>, and <strong>Rakuten</strong>. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place. </p><p>CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.</p><h3></h3><h3>The Challenge Ahead</h3><p>As a<strong> Senior Customer Success Manager</strong>, you’ll take ownership of our highest value, Mid-market clients. Your mission? To drive engagement, maximize adoption, and ensure long-term customer success - leading to <strong>seamless renewals and expansion opportunities</strong>.</p><p>This role is perfect for a <strong>strategic, customer-focused professional </strong>who thrives in high-velocity B2B SaaS and has a passion for solving technical roadblocks before they arise. If you’re looking to make a tangible impact in a <strong>fast-growing AI-powered SaaS </strong>company, this is the challenge for you.</p><h3></h3><h3>What’s in it for you?</h3><p>🚀Be part of one of <strong>Europe’s fastest-growing SaaS companies</strong><br/>🤖 Work with cutting-edge <strong>AI products</strong> in a high-growth market<br/>🌍 Join a <strong>global team</strong> – work with talented CloudTalkers across Europe, the US, and Asia, both in-person and remotely. Check out our<a href="https://www.instagram.com/cloudtalklife/" rel="nofollow noreferrer noopener"> Life at CloudTalk</a> on Instagram<br/>🎯 Have a front-row seat in our <strong>journey to $100M ARR</strong></p><p></p><h3>What You’ll Work On</h3><ul><li><strong>Own the full customer journey </strong>– from onboarding to renewals, ensuring customers extract maximum value from CloudTalk.</li><li><strong>Be a trusted product expert </strong>– guide clients through best practices, collaborate with Technical Consultants, and help customers leverage advanced features.</li><li><strong>Drive revenue expansion</strong> – proactively identify opportunities for upsells and higher-tier plan advocacy.</li><li><strong>Enhance customer health </strong>– monitor usage, prevent roadblocks, and improve retention through Velaris and other analytics tools.</li><li><strong>Close collaboration with Sales &amp; Product </strong>– ensure seamless handoffs, share customer insights, and contribute to product innovation.</li></ul><h3></h3><h3>What Makes You a Great Fit</h3><ul><li><strong>Customer-first mindset </strong>– you thrive on making customers successful.</li><li><strong>Data-driven &amp; analytical </strong>– you’re comfortable working with Excel/Sheets, BI dashboards, and customer insights.</li><li><strong>Technical aptitude </strong>– you enjoy learning software products inside out and can guide customers in leveraging their full potential.</li><li><strong>Industry knowledge</strong> – experience in B2B SaaS, business calling software, or cloud communication tools.</li><li><strong>Proven experience </strong>– you’ve worked in Customer Success, Onboarding, or Account Management in a SaaS company.</li><li><strong>Familiarity with customer tools</strong> – experience using Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus.</li><li><strong>Language skills </strong>– business fluency in English and German</li></ul><p></p><h3>Why You’ll Love Being a CloudTalker</h3><p>Growth:<br/>💡 1-1 Coaching sessions with our resident communications advisor<br/>📚 Leaders Academy &amp; Learning and Development Budget</p><p>Flexibility:</p><p>🏖 Unlimited Paid Time Off<br/>📊 Flexible working hours<br/>🎗️ Volunteering Days<br/>💻 MacBook for work </p><p>Well-being:<br/>🏖Recharge Fridays once per quarter<br/>🏋🏼‍♀️Fitness Allowance</p><p>Connectedness:<br/>💲 Referral bonuses<br/>👥 Virtual &amp; physical team buildings<br/>👕 Company merchandise</p><p></p><h3>What to Expect in Our Hiring Process</h3><p>1️⃣ Intro Call – Meet our Talent Acquisition Team<br/>2️⃣ Interview with the CX leaders<br/>3️⃣ Case Study Presentation – Show us your skills<br/>4️⃣ Culture Bar Raiser Call<br/>🎯 Offer!</p><p></p><p></p><p><strong>Apply now and be part of our journey to $100M ARR!</strong></p><p></p><p><em>By submitting your application, you acknowledge that Cloudtalk will