Associate Director, Case Management and Basic Needs Support

Position Title & Department:

 Associate Director, Case Management and Basic Needs Support; Student Affairs Posting #

5649

Department Description:

The Division of Student Affairs seeks an individual with a strong commitment to inclusive excellence and a strong interest in working at a mission driven, faith-based institution. Responsibilities of the position are significantly tethered in the university's contemporary Roman Catholic mission and commitment to creating an equitable, welcoming community for all.

The Division of Student Affairs is committed to grounding our policies, programs, and procedures in inclusive excellence. With this commitment, we recognize the importance of educating ourselves and holding one another accountable to ensure our work is approached through an inclusive excellence lens. We recognize our need for ongoing development in this area, and continue to strive to improve. We expect all members of the Division of Student Affairs are willing to engage in this work alongside us to uphold our Catholic mission in creating a welcoming environment where the dignity of all students, staff, administrators, and faculty at USD is embraced.

University Description:

The University of San Diego, an engaged and contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.

Detailed Description:

This recruitment is open to current University of San Diego employees only. Only current USD employees are eligible to apply and be considered for this position.

Under the guidance of the Associate Dean of Student Success, the Associate Director for Case Management and Basic Needs Support leads the Case Management team and oversees the daily operations of Torero Food Pantry, providing specialized support for Torero students facing food, housing, and financial insecurity. This includes the aforementioned campus resources, as well as community, city, county, state and/or federal resources such as CalFresh, SNAP, and Medi-Cal applications, among others. The associate director will serve as the primary point of contact for the campus community and the case management team seeking or navigating basic needs assistance. When appropriate and as needed, the associate director may take the lead on specific student cases related to basic needs support. 

Duties and Responsibilities:

Leadership and Supervision 

• Serve as a standing member of the Student Affairs Coordinating Committee (SACC) 
• Support and facilitate training for case management processes and practices for new case managers and provide ongoing training and oversight
• Review incoming referrals and assign them to case management team as appropriate 
• Supervise the case managers and student employees supporting the Torero Food Pantry 
• Foster partnerships with external community organizations/agencies as appropriate 
• Supervision of student employees including recruitment, selection, training, and ongoing support
• Serve as point of escalation for complex case management concerns

Basic Needs Management and Support 

• Oversee the development of resources, programs, events, and services to support students’ basic needs including housing, food, and employment
• Establish local and regional collaborative relationships and partnerships with business entities, community organizations, and local educational agencies pertaining to student basic needs
• Convene and lead a basic needs network of colleagu