Customer Growth Representative

Job DetailsJob Location: Alsip - Alsip, IL 60803Position Type: Full TimeSalary Range: $55,000.00 - $65,000.00 Salary/yearJob Shift: DayJob Category: SalesPosition Overview

Direct Bloom is the customer-facing digital ordering brand of Kennicott. The Customer Growth Representative is responsible for acquiring new B2B customers and growing a portfolio by driving adoption of self-serve online ordering. Success requires fast trust-building, polished virtual presentations, and strong follow-through from onboarding through repeat purchasing.

This is a virtual-first sales role with high-touch onboarding, followed by weekly touchpoints to drive adoption, retention, and growth.

Key Responsibilities


Prospect, qualify, and win new B2B customers through outbound calls, email, and virtual meetings
Lead professional virtual presentations and live website demonstrations
Convert prospects into purchasing customers and drive early repeat ordering
Deliver high-touch onboarding to ensure customers can self-serve successfully online
Maintain weekly customer touchpoints to reinforce ordering habits and grow spend
Own and grow a book of business through consistent follow-up and relationship management
Coordinate with internal teams to resolve issues quickly and protect customer trust
Track activity, onboarding status, and customer performance using Excel and sales tools (CRM experience preferred)

QualificationsKnowledge, Skills, and Abilities


Proven B2B sales and prospecting skills with strong closing discipline
Polished virtual presence and the ability to build rapport quickly
Comfortable leading live website demos and training customers on self-serve ordering
Strong organization, ownership, and follow-through
Customer-first problem solving and calm execution when issues arise
Intermediate MS Excel skills required
CRM tracking experience preferred


Experience and Education


4+ years of B2B sales or business development experience required preferably in the floral industry 
Proven track record of new customer acquisition and sustained growth within a book of business
Experience in wholesale, perishable goods, logistics, or distribution is a plus
Bachelor’s degree preferred or equivalent experience


Compensation

Up to $65k

Bonus eligible

This role is in office at our Alsip location.