Food & Beverage Supervisor, Golf Club

About IMG Academy
IMG Academy is the world’s leading sports education brand, providing a holistic education model that empowers student-athletes to win their future while preparing them for college and for life. IMG Academy has been nationally recognized by organizations including Sports Business Journal, USA Today, and the Best and Brightest Companies to Work For for its workplace culture, innovation, and commitment to developing people both on and off the field.

IMG Academy provides growth opportunities for student-athletes and partners through an innovative suite of on-campus and online experiences:
• Boarding school and camps, delivered on a state-of-the-art campus in Bradenton, Florida
• Online coaching through IMG Academy+, focused on personal development through the lens of sport and performance
• Online college recruiting through NCSA College Recruiting and SportsRecruits, providing industry-leading recruiting education, tools, and access to a network of more than 40,000 college coaches for student-athletes, families, club coaches, and event operators
• Elevate by IMG Academy, a performance and personal development solution that delivers mindset, leadership, and wellbeing programming to schools, colleges, and organizations through a combination of digital content and immersive experiences


Job Title: Food & Beverage Supervisor
Department: Food & Beverage, IMG Academy Golf Club
Position Summary: The Food & Beverage (F&B) Supervisor is responsible for assisting the F&B Manager and Golf Club leadership team in the facilitation and execution of banquet events, catering services, and supervision of current and future restaurant outlets. This position handles BEO creation, staff communication for catered events and works closely with the client in ensuring their event exceeds expectations. The F&B Supervisor will also assist in other areas of the department such as supervising the restaurant outlets as needed.


 Key Responsibilities


Communicate with clients to understand banquet event requirements, preferences and expectations


Handle client inquiries promptly and professionally, providing solutions and recommendations


Develop and draft Banquet Event Orders (BEOs) for all banquet events and functions


Plan weekly BEO meetings to ensure all staff are knowledgeable about upcoming events


Collaborate with the sales team, F&B Manager and Executive Chef to ensure seamless event execution


Plan, organize and direct banquet staff to ensure the highest degree of guest satisfaction


Maintain effective communication with guests and internal partners to ensure expectations are met


Assist in supervising the restaurant service staff and ensuring service standards as needed


Assist leadership in monitoring and managing event budgets


Identify new opportunities and effective strategies to increase business


Responsible for controlling costs while delivering excellent service and events


Host prospective clients on site to learn about our Golf Club programs, amenities and menus


Oversee the setup and preparation of banquet spaces and oversight on event day(s)


Maintain the cleanliness of banquet facilities and adherence to safety and sanitation standards


Maintain a high level of understanding of programs at the Golf Club and IMG Academy


Assist in the day-to-day business-related activities of the Golf Club as needed


Other duties as assigned


Qualifications


1+ year of related experience at a supervisory level or equivalent


Thorough knowledge of food and beverage areas with emphasis on service standards and employee training


Experience managing staff and customer expectations


Ability to perform under pressure


Strong passion and knowledge for culinary excellence and customer service


Excellent customer service attitude and willingness to go the extra mile


Highly organized with the ability to multi-task in a fast-paced environment


Superior work ethic with the desire to work collaboratively with colleagues


Excellent written and oral communication skills


Physical Demands and Work Environment


Ability to lift, carry, move, push and pull equipment or boxes up to 40lbs


Ability to stand and walk for duration of shift


Frequent lifting and carrying trays of food and drinks


Ability to work all shifts, including weekends, evenings, and holidays


Background Requirements:


Requires a background check upon offer


Requires a pre-employment drug screen upon offer