Healthcare Call Center

Position Summary: 

 

The Campus Support Coordinator provides essential operational and communication support for campus medical resource departments, patients, and affiliated providers. This position manages inbound and outbound communications to ensure accurate, timely updates on Expedited Initial Organization Determinations (EIODs) and pharmacy status, fully aligned with CMS guidelines.

 

Key responsibilities include assisting with both clinical and operational coordination efforts, maintaining accurate documentation, and promoting effective collaboration between departments. The Coordinator is expected to handle multiple priorities calmly and efficiently, adapt to evolving processes and projects, and foster a positive, team-oriented work environment.

 

This role requires availability for at least two Saturdays per month and participation in a rotating holiday coverage schedule.

 

Essential Duties and Responsibilities include the following:

 

• Connect callers efficiently with appropriate campus medical resources.
• Provide patient education on provider, hospital, and community support services.
• Communicate timely updates to patients on Expedited Initial Organization Determinations (EIODs) and pharmacy status in line with CMS guidelines.
• Coordinate and assist members with scheduling new specialist appointments.
• Support Marketing team initiatives and outreach projects.
• Perform organizational tasks for projects such as post-ER visit follow-ups, OB welcome packets, and information gathering for urgent care mailings.
• Uphold strict patient confidentiality in accordance with HIPAA regulations.
• Independently resolve telephonic issues and maintain effective communication.
• Manage tasks and prioritize workload to ensure operational efficiency.
• Ensure all written and verbal communication is accurate, professional, and grammatically sound.
• Maintain a warm and courteous phone demeanor, demonstrating tact, empathy, and sound judgment.
• Read, analyze, and interpret general business materials; prepare reports and procedural documentation.
• Maintain a working knowledge of HMO-PPO processes and medical terminology.
• Multitask effectively across systems and projects while staying organized and meeting deadlines.
• Adhere to established protocols and procedures consistently.
• Perform other duties as assigned by management.

 

The pay range for this position at commencement of employment is expected to be   $21.00 per hour; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, licensure, skills, and experience.

 

The total compensation package for this position may also include other elements, including a sign-on bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.

 

Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

 

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

 

As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare & Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.

 

Full Time Position Benefits:

 

The success of any company depends on its employees. For us, employee satisfaction is crucial not only to the well-being of our organization, but also to the health and wellness of our members. As such, we are firmly dedicated to providing our employees the options and resources necessary for building security and maintaining a healthy balance between work and life.

 

Our dedication to our staff is evide