Job Summary

At Avantor, people are the most important part of our success because they drive our global performance. That’s why our Avantor Lab and Production Services team is a trusted partner in supporting the innovation and growth objectives of labs across the globe.   

In this role, you will report to the Manager, Onsite Services and will work closely with the Avantor’s Lab and Production Services team of over 1,500 on- and off-site expert personnel – and our customers – to perform customized, mission-based lab work and research protocols that help return time back to science.

Location: Newark, DE 19713

Shift: Mon – Fri, 7:30 am – 3 pm

Benefits:

• Health and Wellness: Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)

• Time Off: Paid Time Off (PTO), and Company paid holidays,

• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount,

• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance,

• Recognition: Celebrate your peers and earn points to redeem on gifts and products.

What we’re looking for: 

Education: High School diploma or GED is required, 

Experience: Minimum 2 years of inventory replenishment, material handling, and/or customer service experience is required,   

Collaboration Tool: Microsoft Office experience required with proficiency in Word and Excel. 

Qualifications:  

• Understanding and experience in either shipping, inventory, and/or purchasing required.

• Excellent customer service skills with the ability to display a professional, can-do demeanor required.

• Effective communication in writing and verbally with both the customer and internal contacts required.

• Able to lift 50 lbs.

• Proactive thinking with the ability to prioritize tasks, self-manage and motivate, in order to meet goals.

• High regard for safety, quality and adherence to protocols, policies, and procedures.

• Cross referencing and inside sales experience strongly desired but not required.

• Conform to all company and customer requirements for background checks, health and safety issues, security clearances required.

Who you are:   

A creative, agile, and highly motivated professional seeking to enhance your experience and gain some meaningful professional growth within services. Apply today if you want to go further in your career and have the following:   

• A strong work ethic and initiative, 

• Ability to work independently or as part of a team,  

• Enjoys a fast-paced environment. 

How you will thrive and create an impact:  

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

• Be responsible for tasks in inventory management (consumables, chemicals, samples, etc.) and accurate inventory control, processing requests leading to inventory movement on and off site and fulfilling customer metric reporting.

• Perform inventory management related functions such as monitoring slow moving and dead inventory, conduct cycle counting, yearly physical inventories, and reporting.

• Provide daily customer service functions and communicates with the customer relative to inventory management.

• Perform purchasing functions including but not limited to back-order reporting and expediting, direct factory shipments, 3rd party support, handling quotes, document control, records maintenance, and resolving open invoices or pricing issues.

• Coordinate all customer service-related functions including order entry, reporting, maintaining metrics, and cost savings tracking.

• Handle hazardous material and prepare shipping documentation and packaging requirements.

• Interface directly with customer point of contact, purchasing directors, facility directors and plant managers.

• Run consigned, non-consigned, customer owned and/or 3rd party inventory.

• Use Avantor and customer computer systems (SAP, Citrix, Intranet, Avantor Inventory Management Systems, ChemSW, and customer specific systems) in fulfillment of job duties.

• Meet goals and objectives regarding safety, performance, and quality.

• Update and maintain Stan