Data Center Delivery - Senior Technical Infrastructure Program Manager, Data Center Cental Ops - One-Intake

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Play a key role in operational and process improvement within Amazon Web Services, where we have a history and tradition of innovative technologies and services. Reporting to the Data Center Planning & Delivery organization, you will have the opportunity to partner across the global AWS Infrastructure Services organization to shape the future of the AWS profile and tempo to which we deliver.

Data Center Community is growing the One-Intake Program team function in scale and complexity in order to deliver capacity on time to meet customer business requirements. The team is seeking a highly-skilled & driven Senior Technical Program Manager who will help drive the team toward our mission of building durable and reliable data-informed processes within AWS Infrastructure. The ideal candidate has experience managing global Infrastructure projects/programs; developing, monitoring, and reporting project/program health metrics; leading cross-functional teams; developing and implementing change management plans; training and mentoring performance; and driving position readiness improvement. As a Senior Technical Program Manager within this team focused on new product launch preparation (e.g. Machine Learning Products), you will work with cross-organizational teams from Services, Hardware Engineering, Network Engineering, Software development and Capacity Planning teams to prepare for new product end to end launch readiness with automation and operational process in place.

Key job responsibilities
The primary responsibilities from the Senior Technical Program Manager include, but are not limited to, the following:


* Work with teams/stakeholders cross VP organizations to influence new product and data center design to ensure compatibility (Will focus on Machine Learning Products Primarily)
* Identify new product intake to launch gaps across new product initiative and relevant downstream teams and define strategy and deployment plan to close the gaps
* Work with software system teams to identify existing toolings and integrate them to close offline communication gap
* Implement system and process changes as long term solution to replace interim manual intervention solution that having cross organization impact
* Drive adoption of established system and processes with teams/stakeholders across VP organizations
* Create business review documentation (MBR, QBR etc.) and lead program review with VPs
* Establish process health metrics and key performance indicators and work with BIE team to deploy data visualization reports illustrating process health.
* Establish status update report and create Wiki/docs for broader team communication
* Actively explore new ideas and drive implementing it to improve new product preparation.

About the team
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of incl