Senior Business Systems Analyst - Corporate Systems

Location(s)

Birmingham, Alabama, Downers Grove, Illinois, Jacksonville, Florida

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. 

About the Role

We are looking for an experienced, proactive Senior Business Systems Analyst (BSA) to join our Corporate Services Technology team with a focus on process improvements, problem solving, project delivery, and strategic initiatives. Partner with enterprise business areas (Finance, Legal, Procurement, Security, Corporate Communications, Digital Marketing, etc.), technology teams, and vendors to deliver high-quality, business-driven solutions. 

Focus on process improvements, enhancement delivery, projects, and strategic initiatives in rapidly changing business environments.  Accountable for understanding business needs, ensuring solutions align with business and technology requirements on multiple platforms. The ideal candidate is a self-starter who works independently, actively interacts to quickly understand business needs, identifies and drives best solutions from inception to delivery without needing detailed guidance. Comfortable analyzing processes, resolving technical issues, managing multiple projects, and partnering with cross-functional teams and business leaders. Has a proven track record of managing medium to large size projects from start to finish, delivering practical, and high-impact results.

 Responsibilities

• Achieve and maintain knowledge of evolving business functionality and multiple technical platforms to ensure alignment with changing business and technology needs.    
• Perform analysis, identify changes, assess the impact of the changes, capturing and documenting requirements and ensuring that those requirements are delivered on time and with quality.
• Outline testing strategy, define and execute test cases, and support business acceptance testing.
• Perform procedural duties within standardized practices, where applicable.
• Comply with and support all corporate, department and security policies and procedures.
• Facilitate estimation and design sessions during project ideation. 
• Manage small to medium work requests.
• Collaborate with cross-functional teams and vendors to deliver high-quality changes on time and ensure production change processes and procedures are followed. 
• Coordinate production support activities including triage, troubleshooting, data analysis, etc. through resolution delivery. 
• Communicate and report effectively at the business and IT leadership level. 
• This role is responsible for leading the analysis of business requirements, documenting requirements, designing workflows, use cases, and identifying opportunities for process improvement.   

Qualifications

• 8 years of business system analyst experience required.
• Proficient in core business analysis activities, including workflow creation, use case documentation, requirements gathering, test case development, and data analysis
• Demonstrated ability to independently manage tasks and timelines while producing high-quality, on-time deliverables with minimal supervision
• Highly adaptable to shifting priorities while maintaining focus on accuracy and efficiency
• Exceptionally organized, detail-oriented, reliable, and capable of multitasking in a fast-paced environment
• Strong written and verbal communication skills for effective collaboration with technical and non-technical stakeholders
• Proven ability to deliver high-quality documentation and outputs within expected timeframes
• Experienced in functional design, including writing comprehensive requirements and test cases and ensuring traceability and coverage
• In-depth understanding of the full systems development lifecycle (SDLC), from inception through deployment and support
• Strong background in requirements gathering and stakeholder facilitation
• Hands-on experience with testing, production support, and troubleshooting, including defect triage, data analysis, and root cause analysis
• Excellent problem-solving and analytical skills with a strong aptitude for learning new tools and concepts
• Proficiency in tools such as JIRA, Confluence, and Mic