Lobby Ambassador Assistant / Program Trainee

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Time as Reported / Per Diem

Scheduled Weekly Hours:

As Scheduled

Department:

500059 Ambassador and Guest Services

Work Shift:

UR - Day (United States of America)

Range:

UR URG 102 H

Compensation Range:

$17.00 - $22.10

Responsibilities:

Assistant to Customer Service/Information Desk Ambassadors at Strong Memorial Hospital lobbies.

ESSENTIAL FUNCTIONS

Description of work environment:

Generally a fast paced, busy work environment. Multi-tasking a necessity in ambassador areas (main lobby, information kiosk, Cancer Center, Emergency, Patient Discharge, Eastman Dental and Behavioral Health). The main focus is on superior customer service and exceeding expectations of all that we have the privilege to assist by exercising the ICARE values and Strong Commitment behaviors. Requires sitting, standing, way finding, pushing wheelchairs, escorting visitors.  Can be exposed to weather conditions in all locations.

Brief Description of Duties:

• Assist Ambassador staff to ensure that families and visitors are greeted at the main lobby/information kiosk or desk and directed appropriately to locations throughout the hospital. May also be greeting visitors, providing directions and/or wheelchair assistance/escorting from all other ancillary Ambassador posts including Cancer Center, Behavioral Health, Emergency Department, Patient Discharge and Eastman Dental.
• Assist Ambassadors in ensuring that wheelchairs are stocked, clean, and dry and organized in the, main lobby and wheelchair storage area.
• Upon excellent completion of probation training period, will begin training on patient information system( Flowcast computer system)
• Consistently demonstrates the Strong Commitment values and behaviors when interacting with patients, families, visitors and staff.

Required Qualifications:

• Enrolled in high school or graduate, at least 16 years of age
• Employment certificate/work permit for candidate less than 18 years old
• Excellent customer service and communication skills
• Excellent attention to detail
• Arrive on time as scheduled
• Provide proper and timely notification to supervisor of scheduled and unscheduled absences; in accordance with department protocol
• Maintain professional appearance according to department dress code
• Take initiative to work independently with minimal direction
• Effectively communicate questions, concerns and suggestions to supervisor
• Work effectively with people of diverse cultures and socioeconomic backgrounds.
• Adhere to standard procedures
• Maintain confidentiality in accordance with HIPAA standard
• Understand and carryout oral and written instructions
• Perform other duties as assigned

Dress Code:

• Black or navy casual dress pants
• Uniform shirt provided by worksite department
• Comfortable, clean, closed-toe, non-skid walking shoes
• Employees must wear their Strong Hospital ID badge at all times while on hospital property

Physical Requirements:

Walking, prolonged standing of 8 hours or more. Ability to lift up to 40 pounds. Frequent bending and twisting.

HAZARDS: None identified

Physical and Drug Screen Required: Yes

Work Hours