Systems Specialist

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

This role is for applicants hybrid in Chicago IL and you may be dedicated to one of our flagship clients or support multiple clients

The Opportunity:

ECI is seeking a personable, enthusiastic, and qualified Systems Specialist to join our client support team. In this role, you will provide onsite end-user and system support running Windows, and MAC OS in Office 365 environment.

In this role, you will serve as an end-user administrator for all client issues while responding to Level 2 and 3 service ticket requests. You will also take escalations and when needed will escalate problems to the next level of support for guidance and direction as well as contact third-party vendors for warranty service repair as needed. In addition, you will have both a strong technical background combined with a strong ability to articulate technical content to all levels within an organization.

What you will do:

• Provide accurate, comprehensive notes on work performed to account for time spent with customers
• Provide advanced support of cloud infrastructures such as Microsoft 365/Azure
• Provide escalation support on common productivity technologies such as Microsoft 365 modern workplace including Intune
• Implement and manage Office 365, Proofpoint Essentials and Mimecast
• Take ownership of complex technical challenges and provide long term fixes based on root cause analysis
• Document processes and procedures which explain system functionality or regular tasks to contribute to our internal knowledge base including architecture diagrams, runbooks, and standard operating procedures (SOP)
• Apply best-practice configurations to client security platforms such as Azure Active Directory Conditional Access, DUO Multifactor Authentication (MFA) services, and zero-trust services such as Cloudflare and iBoss
• Provide high-level consultation on information security fundamentals such as good password hygiene practices, multi-factor authentication recommendations and social-engineering defense
• Perform system maintenance tasks including software and operating system patching, software version upgrades, critical patch applications, and vulnerability remediation
• Provide support of Active Directory such as Domain Controller upgrades, Group Policy creation, scheduled software deployments, network policy maintenance, and certificate management
• Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device/Mobile Application Management, Anti-Virus/Anti-Malware
• Collaborate cross-functionally to ensure successful delivery and participate in after-hours client project implementations, migrations, and upgrades

Who you are:

• 4+ years of experience to apply best practices to architect, build and manage:
  • Microsoft Networks On-prem & Cloud. This includes Window Servers, Virtual hosts / guests, Exchange policies, Terminal Servers, M365, InTune, Azure sites with Servers & VDI desktops
  • This includes firewalls, FMC, switches
• Cybersecurity Protection concepts including zero-trust environment and restricted access-control
• Exceptional interpersonal skills, with a focus on rapport-building and managing expectations
• Communication skills both verbal and written. This includes explanation of changes required within the network architecture & infrastructure.
• Analytical skills, including current trend analysis and optimal capacity utilization

 

Bonus points if you have:

• Experience with Managed Service Providers (MSP) preferred
• Certifications in cloud services, network management or cyber-security, such as CCNA, CISSP, Azure Fundamentals and VCP a plus
• Familiarity with Azure Virtual Desktop and Citrix digital workspace platform

 

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other.  In addition to working with an amazing team around the world, ECI also offers a competitive compensation packag