CUSTOMER SERVICE ASSOCIATE IV

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

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Job Overview

At TE, you will unleash your potential while working with people from diverse backgrounds and industries to help create a safer, more sustainable, and more connected world.

We are seeking a highly motivated Customer Service Associate (CSA) IV/V to join our team. In this role, you will serve as a primary point of contact for assigned customer accounts, ensuring exceptional service delivery and supporting improvements in customer experience.

THIS IS A HYBRID ROLE

Job Requirements

Hybrid Role

Customer Engagement & Relationship Management

• Serve as the central point of contact for assigned accounts.
• Build and maintain strong customer relationships.
• Collaborate to resolve escalations and improve processes.

Order & Service Management

• Process orders, returns, and quotes in SAP or similar ERP systems.
• Ensure compliance with quality and contract requirements.
• Monitor critical shipments and scheduling agreements.

Customer Success & Performance Improvement

• Support Extraordinary Customer Experience (ECE) initiatives.
• Conduct root-cause analysis and corrective actions.
• Identify workflow optimization opportunities.

Technical Support & Issue Resolution

• Address technical inquiries using internal resources.
• Resolve issues involving delivery, pricing, or quality.
• Partner with Key Account Managers to support delivery goals.

Cross-Functional Collaboration & Continuous Improvement

• Represent the voice of the customer.
• Participate in training, improvement projects, and cross-functional initiatives.
• Support onboarding and team development as needed.

What your background should look like

• Hybrid role
• High school diploma required.
• Proficiency with Microsoft 365; SAP experience preferred.
• Strong communication, organization, and analytical skills.
• Ability to manage multiple priorities and work independently.
• Up to 10% travel may be required.
• Strong time management and attention to detail.
• Teamwork and collaboration skills.
• Ability to manage high-pressure situations professionally.
• Problem-solving and negotiation abilities.
• Commitment to extraordinary customer experience.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

 

COMPENSATION
•    Competitive base salary commensurate with experience: $47,600– $71,300 (subject to change dependent on physical location)
•    Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
•    Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS
•    A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

 

EOE, Including Disability/Vets

 

IMPORTANT NOTICE REGARDING RECRUITM