Trainer - MFG (276)

Job Title:     Trainer            
 Department:     Manufacturing/Operations  
 Reports To:       Sr. Trainer/Supervisor
 FLSA Status:     Non-Exempt
 Prepared By:     Human Resources Director    
 Approved By:  V.P. of Human Resources                               

Summary:
Teaching and enhancing job skills, attitudes, and behavior is critical to the success of people with disabilities in a manufacturing environment.

Essential Duties & Responsibilities:
•    Perform job analysis to understand the job's demands and required functions.
•    This process should include analyzing the task, environment, physical and mental demands, tools, and equipment; sewing sample articles to determine assembly steps; human relations; and any other significant job demands, such as transportation and communication.
•    Train the participant to perform job duties independently.  The training will include teaching the appropriate methods to operate; implementation of training based on participant’s learning style and individual needs; filling out the production record sheet; managing production obstacles (cutting errors, work aids, reporting to supervisor, etc.); understanding production goals and piece rate system for the operation; detect and correct defective work; care and manage the equipment; etc.
•    Plan and monitor training schedules to encourage the achievement of production standards within a specified timeframe.
•    Assess performance, record production, and timeframes, and report the participant’s progress according to the training schedule. If needed, recommend that the participant transfer from one operation to another.
•    Perform other duties as assigned, consistent with the department's needs.
•    All other duties as assigned.
 
Supervisory Responsibilities:
This position is directly responsible for supervising employees assigned to them for coaching. 
 

Education and/or Experience:
•    Must have a high school diploma or equivalent; an AA degree is preferred. 
•    Must have excellent verbal communication and interpersonal skills, as well as the ability to deliver clear and precise instructions, maintain accurate record-keeping, and possess analytical skills.

Language Skills:
The candidate must be able to read, write, and speak English effectively. Secondary languages in Spanish or Creole are a big plus.

Competencies                               
To perform the job successfully, an individual should demonstrate the following competencies.

Problem-Solving - Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotionally charged topics.

Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; controls emotions; remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in both positive and negative situations; listens attentively and requests clarification when needed; responds well to questions; demonstrates effective group presentation skills; and participates actively in meetings.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; can read and interpret written information.

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts team success above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Leadership: Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

Managing People - Takes responsibility for subordinates' activities; makes oneself available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; fosters a quality focus in others; improves processes, products, and services.
 
Quality Management - Seeks opportunities to enhance and promote quality; exhibits accuracy and thoroughness.

Diversity—Demonstrates knowledge