Loss Prevention Visual Security Officer-C21

LEGENDS

Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.

 

LEGENDS GLOBAL MERCHANDISE

Recognized leaders in retail and merchandising worldwide, Legends Global Merchandise provides a fully customized, customer-centric, omnichannel shopping experience for fans. Our vertical service solution allows us to provide the latest trends, styles, designs, and brand collaborations across different categories. For in-venue, e-commerce and pop-up operations, Legends sets the standard when it comes to a unique shopping experience.  We pride ourselves in creating a customized portfolio of inventory based on each property and operating as a true extension of each client’s brand.  Different guests want different things, and we are here to build and provide a tailored retail experience. 

 

CENTURY 21

Century 21 the iconic retailer and purveyor of off-price luxury fashion has teamed with Legends to introduce a revitalized shopping experience to the Century 21st faithful local and global fans. This partnership will bring fans of the iconic brand an enhanced shopping experience in-store and online. The re-opened Cortlandt Street location will span the four main floors of the original downtown space and will offer men’s, women’s and children’s designer apparel, footwear, outerwear, handbags accessories and fragrances.

 

THE ROLE   

The Visual Security Officer primary responsibility is to deter theft, communicate suspicious activity to the Loss Prevention Department, maintain a safe business environment, and provide strong customer service. The Visual Security Officer is primarily stationed at customer entrances and monitors customer traffic entering and exiting the store. Performs other duties as assigned.

 

ESSENTIAL FUNCTIONS

•  Successfully complete all Loss Prevention training requirements including and maintaining personal certifications as required by law
•  Provide an exceptional customer experience by ensuring the customer is always the # 1 priority.
•  Acknowledge Customers in a friendly and helpful manner upon Customer’s entry/exit into/out the store.
•  Monitor high shortage areas including receiving as needed; may perform audit functions
•  Use two-way communication devices to maintain contact with Store Loss Prevention Team to ensure store safety
•  Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Loss Prevention Manager
•  Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence
•  Regular, dependable attendance and punctuality

 

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School Diploma or equivalent required
• Must own or be able to obtain a NYS Security license
• No experience required
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• Position requires prolonged periods of standing/walking around store or entrances
• May occasionally involve reaching above