Senior Manager, US IT Infrastructure - Service Delivery

 

 

 

Requisition ID: 240441

 Salary Range: 102,765.00 - 196,690.00 

Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience.

 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

 

 

Global Banking and Markets 

 

Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank’s strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world. 

 

Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group.  

 

Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries! We work together to drive ambition for every future! 

 

Purpose

Execution of IT Service Management for the US IT Infrastructure domain.  Responsible for the end-to-end delivery of the US IT infrastructure services. This role ensures alignment with business requirements on service quality, project delivery, vendor oversight and budget/expense management.    

 

What You'll Do 

 

•    GTEP Intake Management: Act as the primary point of contact for US GTEP requests to the global IT teams, ensuring streamlined communication, eliminating duplicate efforts and prioritizing inquiries to align with global governance and strategic initiatives (Enterprise Delivery Framework).   

•     US Intragroup Service Management: Manage IT services delivered by the global head office to the US region, ensuring they meet US financial regulatory requirements by coordinating service delivery, monitoring service level metrics and addressing regional gaps and risks in collaboration with global teams. 

•    Service Desk Governance: Govern the IT Service Desk by leveraging operational metrics to monitor intake volumes, evaluate resource efficiency and assess service quality, drive continuous improvement initiatives by aligning with global support models and organizations. 

•    Establish and lead a Service Desk transformation initiative aimed at increasing operational maturity and efficiency through process optimization, automation opportunities, enhanced knowledge management and improved user experience. 

•    US IT Communication Channels: Manage IT communications with appropriate stakeholders by coordinating timely and clear updates on major incidents, planned changes, and operational impacts, ensuring messages are tailored for business and technical audiences 

•    US GTEP Project Oversight: Oversee project managers responsible for IT infrastructure initiatives in the US region, working closely with global IT partners to successfully execute projects related to servers, networks, storage, data centers, etc.  

•    Budget and Expense Management: Manage the budget and expenses for the IT infrastructure in the US region, ensuring accurate forecasting, cost control and alignment with strategic priorities by tracking expenditures, optimizing resource allocation, and partnering with finance and global IT teams. 

•    US GTEP Vendor Management: Act as the vendor risk/relationship manager for US IT infrastructure vendors by assessing, monitoring and mitigating third-party risks, ensuring vendor services meet contractual, operational and regulatory requirements, managing invoices and payment processes. 

•    Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

•    Creates an environment in which his/her team pursues effective and efficient o