Occupancy Specialist II (Patrick Sullivan Apartments)

WinnCompanies is looking for a dependable and detail-oriented Occupancy Specialist II to join our team at Patrick Sullivan Apartments, a 479-unit public housing and senior community located in Chicago, IL.
In this role, you will be responsible for assisting the Property Manager with the initial, interim, and annual tenant recertifications at the property by working with multilayered affordable programs.
This opportunity offers a pay range of $19.50 to $21.00 per hour, based on experience. Please note that the the selected candidate will adhere to the following schedule: Monday through Friday, from 8:00AM to 5:00PM.

Responsibilities

• Process initial, interim, and annual recertifications.
• Notify residents of their impending recertifications using notices supplied by Property Management Software.
• Conduct the recertification interviews with residents.
• Review each recertification to ensure that all checklist items are complete.
• Send recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks, and other organizations (e.g., drug stores).
• Complete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority.
• Assist the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary.
• Ensure all information is accurate and entered in the Property Management Software.
• Comply with company policies regarding the proper treatment of Tax Credit and Resident files. Investigate EIV and HUD discrepancies.
• Assist the Property Management staff with all facets of the move-in process.
• Handle front desk responsibilites – answering phone calls, dealing with walk-ins.
• Travel to neighboring site (New Center City) to assist residents with recertifications.
• Ensure that files comply with the regulations of all funding/regulatory agencies.
• Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due.
• Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered timely.
• Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations, including but not limited to: completing guest cards, purging the waitlist at periodic intervals to ensure active and available prospects are at the top of the list, keeping in contact with the top prospects to ensure interest continues when vacancies become available, etc.
• Show vacant apartments or take prospects on property tours to solidify interest and pre-qualify applicants as necessary explaining income qualifications and required documentation for certification process.
• Perform administrative duties such as answering phone calls from prospective residents and current residents; managing resident files; managing waitlist; entering and closing out work orders; handling full leasing process.

Requirements

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• Experience with computer systems, including web-based applications and Microsoft Office.
• Excellent customer service skills.
• Ability to obtain Rent Calculation (RIM) Certification within 120 days.
• Solid verbal and written communication skills.
• Good organizational and administrative skills.
• Ability to consistently meet required deadlines and follow schedules.
• Ability to complete repetitive tasks with a high level of detail.
• Ability to plan and schedule 4 months of work activity.

Preferred Qualifications

• Associate's degree.
• Tax Credit Specialist Certification.
• Leasing License.
• Specialist in Housing Credit Management (SHCM) certification.
• Certified Occupancy Specialist COS and Certified Professional of Occupancy CPO.

Our Benefits:Permanent full-time US employees are eligible to participate in the following benefits: - Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday) - 401(k) plan options with a company match - Various Comprehensive Medical, Dental, & Vision plan options - Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution - Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance - Health Expen