Associate Director, System Support, Learning Tools, & Execution

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

KNOWLEDGE AND QUALIFICATIONS:

• B.S. or B.A. in pharmaceutical sciences, chemistry, engineering, biology, or other related discipline.

• 8-10+ years experience in the Biopharm/Pharmaceutical industry with cross-functional experience in one or more areas (i.e., research, analytical, quality, engineering, manufacturing, regulatory CMC, or IT).

• Proven ability to understand complex processes/problems and propose alternate solutions (required based on need to design and implement global business processes and policies, which requires critical thinking and analysis skills)

• Demonstrates innovation, flexibility, open-mindedness, and adaptability to meet objectives in a rapidly changing environment with shifting priorities.

• Demonstrated ability to work in a matrixed organization with a range of technically, culturally, and geographically diverse teams and to influence areas not under direct control to achieve objectives and effectively communicate challenging goals and objectives.

• Strong communication, collaboration, negotiation, problem solving and interpersonal skills. 

• Ability to identify, manage, and/or escalate issues and risks to timelines.

• Subject matter expertise in health authority regulations and practical experience applying regulations in QMS space.

• Able to complete multiple, simultaneous projects with minimal supervision and prioritize incoming work appropriately.

• Ability to communicate and collaborate with employees and management at all levels and through various formats (e.g. presentations, written proposals, reports, correspondence, lead meetings, face-to-face dialogue, etc.)

• Proficiency in data analytics and advanced analytics tools.

• OPEX/Lean Six Sigma experience preferred.

• Experience with Veeva Quality Vault a plus

• Previous Business System ownership a plus

• Strong verbal and written communication skills

• Project management skills

DUTIES AND RESPONSIBILITTIES:

• Develop and implement a comprehensive strategy to drive user adoption of learning tools and technologies, with a focus on improving users' knowledge and reducing training burden.

• Develop and implement  advanced learning tools such as WhatFix and BMSDoc ChatBot through close collaboration with business and IT to address and improver user experience with Vault.

• Collaborate closely with business partners, particularly business process owners and IT to implement and ensure compliant application of Artificial intelligence tools to support business needs.

• Ensure that learning tools and technologies enable users to enter data consistently and accurately, supporting advanced analytics and data-driven decision-making.

• Analyze data in collaboration with partners in Predictive Quality to gain insights into user needs, identify areas for improvements and requirements for learning tools, ensuring a data-driven approach to tool development, implementation, and advancement.

• Collaborate closely with cross-functional teams to gather input and feedback on user needs, ensuring a comprehensive understanding of requirements.

• Lead for business data stewardship supporting acquisition and divestiture data migrations, ensuring contractual/regulatory obligations are met.

• Drive business related archival activities of legacy systems inclusive of identification of archival data ownership.

• Responsible for the maintenance of policies, SOPs, work instructions, tools, SharePoint, templates, and training modules for Infinity and BMSDocs processes.

• Effectively manage changes to source data, such as SharePoint and SOP