Group Director, UX/CX (App Design)

CourtAvenue is a company of industry experts accelerating digital transformation for the world’s most ambitious companies.
At CourtAvenue, you will be a part of a culture powered by entrepreneurs, technologists, data scientists and the habitually restless dedicated and energized to design products and services that transform businesses while optimizing them for growth. You will have the opportunity to learn and grow within a culture that values innovation while focusing on redesigning the experience between consumer and service (or product) by leveraging a fluid, seamless, and thoroughly transparent engagement.
The Group Director, Experience loves to inspire teams, collaborate cross-functionally, and advocate for the customer voice grounded in research and data. This individual will be responsible for leading the consolidation of a diverse portfolio of experiences into a single, cohesive mobile app, ensuring that the team carries the experience strategy through from conception to execution. This person sits at the intersection of product strategy, experience design, business, and technology, which requires strategic vision, leadership, and hands-on execution. This role manages UX designers and collaborates with design, engineering, product, internal, and external leadership, as well as business teams, to bring the creative vision to life.

Responsibilities

• Champion user experience excellence, aligning user needs with client business objectives across mobile applications and connected platforms.
• Lead a multidisciplinary team of strategists, UX/UI designers, and researchers to deliver best-in-class app experiences from discovery to launch.
• Collaborate cross-functionally with engineering, product, data, and account leadership to define and execute holistic digital strategies.
• Guide design thinking and product innovation workshops to inform strategy and elevate user journeys across telecommunications services and features.
• Ensure all work reflects user insights, brand standards, accessibility best practices, and performance metrics.
• Develop and maintain senior-level client relationships, translating business goals into actionable experience design strategies.
• Identify opportunities for account growth and contribute to business development efforts.
• Mentor and develop Experience team talent, providing feedback, leadership, and clarity on roles and growth paths.
• Oversee resourcing, timelines, and deliverables to ensure quality, consistency, and strategic alignment.

Requirements

• 10+ years of experience in digital product or experience design, with at least 4 years leading large, cross-functional design teams.
• Deep understanding of mobile-first design, app development processes, and UX best practices for iOS and Android platforms.
• Proven ability to translate complex business goals into clear, human-centered digital strategies.
• Exceptional presentation and storytelling skills, with experience managing C-suite or senior stakeholder relationships.
• Familiarity with agile methodologies and tools (e.g., Jira, Confluence, Figma, Miro).Strong analytical skills and experience using research and data to drive design decisions.
• Previous experience in a digital agency, consultancy, or startup environment preferred.
• Super Height, Supernova, Storybook dev system experience is a strong plus.