Production Administrator I

Stratasys is a world leader in 3D printing!

 

Stratasys is leading the global shift to additive manufacturing with innovative 3D printing solutions for industries such as aerospace, automotive, consumer products and healthcare. Through smart and connected 3D printers, polymer materials, a software ecosystem, and parts on demand, Stratasys solutions deliver competitive advantages at every stage in the product value chain. The world’s leading organizations turn to Stratasys to transform product design, bring agility to manufacturing and supply chains, and improve patient care.

 

Stratasys Direct Manufacturing (SDM) is seeking a Production Administrator I to support efficient production operations through accurate data entry, administrative coordination, and proactive communication. This role serves as a key link between internal teams and external customers, ensuring timely follow-ups, issue resolution, and accurate documentation for invoicing. Strong attention to detail and effective communication are essential for maintaining workflow and meeting production goals.

 

What you will be doing:

• Monitor and promptly respond to service requests from internal and external team members
• Collaborate with Sales, Estimators, Project Managers, and Project Planners to obtain purchase orders, track order status, and provide necessary updates
• Resolve credit issues and address payment terms in coordination with the Accounting Department and customers
• Utilize Corporate systems such as quoting software, order management system, and order entry systems daily for data management, contact records, order set-up and processing, managing customer portals, and creating commercial invoices when required
• Organize and maintain admin folders, ensuring accuracy and completeness of documents before submitting packages to the billing department for invoicing
• Review and reconcile open order reports for estimators, project managers, and planners
• Assist in obtaining End User Certificates (EUC’s) and create commercial invoices and Trade agreement documentation when needed
• Utilize Corporate CRM systems and order entry systems daily for data management, contact records, and order processing
• Act as a key liaison on interdepartmental projects, particularly for the accounting department
• Review daily updates, reports, and notifications, informing team members of pending concerns or issues
• Provide backup support during peak times, vacations, and out-of-office events to ensure continuous customer coverage
• Process customer reworks and returns, contributing to a culture of continuous improvement
• Run DPS (Denied Party Screenings) batches twice a day during scheduled weeks
• Follow all company safety policies and procedures
• Attend all required company training
• Demonstrate commitments to Stratasys Behaviors by leading, acting, and modeling these values
• Other responsibilities as assigned by the department or manager

 

Must have for this role:

As a part of Stratasys, this position requires access to information and/or technology controlled under the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR).  The successful candidate must be a U.S. Citizen, lawful permanent resident of the U.S. (or, green card holder), a protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. 

 

• High School Diploma or equivalent
• At least 1 year of customer-facing administrative, customer support, or manufacturing operations experience
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

 

Nice to have:

• One or more years of manufacturing experience
• Post-secondary education, including related certifications or vocational education
• Knowledge of Salesforce.com
• Experience building relationships with strong follow-through and attention to detail

 

What​ ​you​ ​will​ ​be​ ​part​ ​of:

• Company Overview Click here
• Our Culture and Values Click here
• Our Sustainability “3D Printing a Better Tomorrow” Click here
• Our Locations Click here