Customer Service Specialist

Nextep’s customer service specialists serve our clients with the best darn customer service they could ask for. They are passionate about finding answers to our client's questions when they call, email, or chat with us. If you love to work with people, don’t stop until the problem is solved, and are reliable and timely, apply today!

About the role:

• Quite frankly, there is no “typical day” for our customer service team. One minute you could be answering client questions about benefits and the next you could be overseeing the mailroom.
• Our operations support specialists provide support to benefits, payroll, and HR teams by responding to client employee calls, emails, and chats.
• Customer service is key for this role because you’ll spend a good portion of your time helping clients, answering questions, and finding solutions.
• Our customer service specialists start at $45K.

Requirements

About you:

• You have a knack for customer service, and some past experience to show it.
• You have a high school diploma or equivalent.
• You exhibit a high level of problem-solving skills and commitment to quality and client satisfaction.

Benefits

About benefits:

• 100% paid health, vision, and dental insurance for employees.
• Up to 12 weeks of paid parental leave
• 401(k) matching
• Work-from-home flexibility

About us:

Nextep has four values that you’ll find in our employees and our clients: people, transparency, entrepreneurial spirit, and celebrating success. Our people are the core of our business, so we believe in lifting them up, celebrating their accomplishments, and hiring great coworkers for them.

We are a Professional Employer Organization (PEO), we work hand-in-hand with small and mid-sized companies to provide HR services including payroll, benefits, human resources, risk & compliance, and more. Last but not least, Nextep is a certified Great Place To Work!

“There are so many things to love about working at Nextep! The people, the culture, the latte machine. But mostly that Nextep makes sure we are well taken care of and I’ve never been proven otherwise.”

-Elybeth, Client Success